Institutional Merchant Support Specialist
7 days ago
PayerMax is seeking a highly skilled Institutional Merchant Support Specialist to join our team. As a key member of our global support team, you will be responsible for providing technical support to institutional merchants across the globe.
Key Responsibilities:
- Provide technical support to institutional merchants via various communication channels.
- Identify and match cross-border payment solutions based on client needs.
- Address clients' daily operational and technical issues efficiently.
- Lead payment-related projects for global merchants, including requirements gathering, solution design, implementation, and post-launch maintenance.
Requirements:
- 3+ years of experience in technical support, project management, or customer service.
- Fluency in English and Mandarin, with effective communication skills for international clients.
- Experience in cross-border payments or acquiring institutions preferred.
- Strong time management and stress tolerance for fast-paced environments.
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