Institutional Merchant Support Specialist

7 days ago


Singapore PayerMax Full time
Job Description:
PayerMax is seeking a highly skilled Institutional Merchant Support Specialist to join our team. As a key member of our global support team, you will be responsible for providing technical support to institutional merchants across the globe.

Key Responsibilities:
  • Provide technical support to institutional merchants via various communication channels.
  • Identify and match cross-border payment solutions based on client needs.
  • Address clients' daily operational and technical issues efficiently.
  • Lead payment-related projects for global merchants, including requirements gathering, solution design, implementation, and post-launch maintenance.

Requirements:
  • 3+ years of experience in technical support, project management, or customer service.
  • Fluency in English and Mandarin, with effective communication skills for international clients.
  • Experience in cross-border payments or acquiring institutions preferred.
  • Strong time management and stress tolerance for fast-paced environments.


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