Institutional Merchant Technical Support

7 days ago


Singapore PayerMax Full time

Institutional Merchant Technical Support
Provide technical support to global institutional merchants.
Identify and match cross-border payment solutions based on varying client needs.
Address clients' daily operational and technical issues efficiently.
Lead payment-related projects for global merchants, including early-stage requirements gathering, solution design, implementation, and post-launch maintenance.
Ensure successful end-to-end project execution and meet clients' expectations.
Cross-Functional Collaboration
Coordinate with global internal teams, such as R&D, Product, and Risk Management, across different countries to ensure on-time delivery.
Align stakeholders to meet project goals and optimize resource allocation.
Issue Management & Process Improvement
Resolve clients' technical and operational challenges during payment operations.
Analyze and summarize complaints to derive insights, formulating product and technical improvement recommendations.
Implement targeted improvements to address recurring business pain points systematically.
Global Fast-Response Channel Development
Establish fast-response mechanisms across global teams to enhance communication and problem resolution.
Drive continuous process optimization and monitoring system improvements, proactively identifying and addressing potential issues before they impact clients.
Job Requirements:
3+ years of experience in technical support, project management, or customer service. Candidates with overseas work experience are preferred.
Fluency in English and Mandarin (listening, speaking, reading, and writing), with the ability to communicate effectively with international clients.
Experience in cross-border payments or acquiring institutions is preferred.
Strong time management and stress tolerance capable of maintaining high productivity in a fast-paced work environment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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