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Merchant Technical Liaison

2 weeks ago

Singapore ADYEN SINGAPORE PTE. LTD. Full time

About Us

We are a cutting-edge financial technology company that empowers businesses to succeed. As a key member of our team, you'll be part of a vibrant community that shares your passion for innovation and customer success.

The Job

You'll be working closely with our global merchant base, providing expert technical support and guidance to help them overcome any payment-related challenges. Your extensive knowledge of our platform, products, and APIs will empower you to troubleshoot complex issues and deliver an exceptional user experience.

Your Impact

  • You'll be instrumental in shaping our merchant support model, working closely with cross-functional teams to deliver seamless integration and optimization.
  • You'll serve as a trusted advisor to our merchants, offering guidance on implementation best practices and addressing specific issues to ensure successful payment processing.
  • You'll gather critical feedback from our merchants, evaluating their needs and communicating these insights to our product and management teams to drive continuous improvement.
  • You'll prioritize tasks based on urgency, making quick, informed decisions under pressure while delivering first-class service analyzed through CSAT and regular QA of engineer tickets.

What We're Looking For

  • You have extensive experience as a Technical Support Engineer or Technical Solutions Consultant, with a passion for providing technical assistance and troubleshooting via phone, web-based tools, and email.
  • You excel in high-pressure situations, prioritizing tasks effectively and making informed decisions quickly.
  • You possess strong problem-solving skills, creativity, and innovation, with the ability to adapt to new processes and procedures rapidly.
  • You have proficiency in writing scripts: SQL, JavaScript, Python, or Java code, and are skilled in identifying issues through complex data sets or reading application or hardware logs.
  • You are a team player who takes ownership of tasks, works independently, and collaborates effectively with globally distributed, multicultural teams.
  • You have a keen interest in ensuring customer satisfaction and delight, with strong written and verbal communication skills in English; other languages are a bonus.
  • You are willing to travel globally when required.

Our Commitment to Diversity, Equity, and Inclusion

We believe that diverse perspectives are essential to driving innovation and maintaining momentum. We welcome candidates from all backgrounds and cultures, and encourage those who may not meet every qualification to apply.