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Merchant Success Specialist

3 weeks ago

Singapore SHOPLINE COMMERCE PTE. LTD. Full time

**About SHOPLINE:
**SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.

**About the role
The Merchant Success Onboarding Specialist will set up merchants for immediate success by facilitating the implementation process for new accounts. You’ll be partnering with new Shopline merchants as they come onto the platform. You will work with them to ensure that they have a solid plan and timeline for their site’s launch. To support their business processes and initiatives, you’ll consult on their e-commerce technology stack, and provide guidance on how to best leverage the Shopline platform and ecosystem

**What you’ll be doing**:

- Educating merchants on proper store setup (domains, redirects, product
taxonomy, building collections, etc).
- Working with merchants’ internal and 3rd party design and development teams.
- Consulting with merchants on interesting and complex business system integrations.
- Helping our merchants to convert their store ideas into real and actionable plans.
- Providing documentation & support during the store development phase.
- Liaising with internal Shopline teams, such as the Shopline’s sales team, the Merchant Success team, Product team, and our internal support team.
- Progressing the site status so stores launch as efficiently as possible.
- Providing technical support for our Merchant Success team.

**Who we are looking for**:

- Experience in any implementation/“onboarding” or relevant project management
experience
- A high degree of experience in excel and/or google sheets
- Experience with eCommerce platforms like Shopify, Magento, WooCommerce, BigCommerce, or Wix is a plus
- A love for problem solving with little to no help or guidance
- A dedicated and empathetic attitude to the merchant journey and experience.
- Data systems and best practices with interfacing with them
- Running your own business. You know what it means to be an entrepreneur and can share your learnings with our merchants
- Building Shopline stores, either for yourself or clients