Merchant Success Executive

2 days ago

Singapore KPAY MERCHANT SERVICE (SINGAPORE) PTE. LTD. Full time

**Key Responsibilities**:

- Merchant Success: _
- Build trusted relationships with our Business Development Executives.
- Actively monitor the implementation of our solution in our merchants’ business.
- Contribute ideas and insights to improve merchant engagement and growth.
- Be the voice of our merchants by providing valuable feedback received on our products and services.
- Take ownership and pride in driving merchant success at scale, by identifying common trends and needs of our merchants.
- Data Analysis: _
- Collect and analyse operational data to identify trends and areas for improvement.
- Prepare reports and presentations summarizing key performance indicators.
- Assist in making data-driven recommendations for process enhancements.
- Process Optimization: _
- Participate in the development and implementation of streamlined processes.
- Identify and propose solutions to operational challenges.
Contribute to continuous improvement initiatives.
- Cross-functional Collaboration: _
- Collaborate with various departments to ensure smooth communication and coordination.
- Support project teams in the implementation of new processes or initiatives.
- Foster a positive and collaborative working environment.
- Documentation: _
- Maintain accurate records of operational activities.
- Document and update standard operating procedures (SOPs).
- Ensure compliance with company policies and procedures.

**Qualifications**:

- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proactive attitude and eagerness to learn.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite.

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