Merchant Support
3 days ago
Merchant Support & Service Analyst - POS Solutions
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Merchant Support & Service Analyst - POS Solutions
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**What does a successful Merchant Support & Service Analyst do?**
**What you will do**:
- Manage and close issues and complaints within defined service levels.
- Provide technical support to merchants and partners, driving the resolution of technical and service issues.
- Support complex transactions, settlement, and merchant structure issues to assist and educate key stakeholders.
- Run root cause analysis initiatives in conjunction with internal teams.
- Provide timely reports to internal and external stakeholders on data integrity initiatives, implementations, terminal management, billing, and settlement.
- Ensure accuracy in communication, data, and reports provided to merchants.
- Provide education and training as needed to merchants, stakeholders, and partners.
- Identify unsatisfied merchants and proactively address their concerns to retain their business.
**What you will need to have**:
- 2-3 years of experience in Technical Support and Customer Service in the POS industry.
- Advanced proficiency in Microsoft Office suite, particularly MS Excel.
- Excellent customer service skills and high attention to detail.
- Strong verbal and written communication skills with the ability to articulate complex technical resolutions effectively.
**What would be great to have**:
- Experience in integrated solution support (hardware and software) within the payments industry or merchant acquiring field.
- Advanced negotiation and conflict resolution skills.
- Strong decision-making skills.
- Proven history of providing exceptional merchant support and satisfaction.
- Knowledge of business process improvement methods.
Thank you for considering employment with Fiserv. Please:
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**What you should know about us**:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
Job ID R-10353103
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