Customer Onboarding Manager, Global Smb

2 weeks ago

Singapore Braze Full time

**WHO WE ARE**

Need more proof? Braze was named a Leader in the Forrester Wave: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune's Best Workplace for Millennials in 2021, and was ranked #20 on Fortune's Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

**WHAT YOU'LL DO**

As a Customer Onboarding Manager, you will own the critical early phase of the customer lifecycle by onboarding Braze's new clients. You will be responsible for rapidly understanding each client's business requirements and driving them to realize a fast time-to-value from their investment in Braze. As one of the first hires in our new SMB Department, you will have the opportunity to shape how we support our customers as we build a new strategy for the future.
- Project manage a portfolio customer onboardings to successful outcomes, accelerating Time to Value.
- Engage with customer stakeholders to quickly understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users.
- Effectively deliver engaging enablement training and workshops on both strategic and technical topics.
- Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts.
- Take ownership of technical workstreams in onboarding projects and work directly with client side product and engineering stakeholders.
- Drive early adoption, setting KPIs and success metrics for ROI.
- Help build processes, internal enablement, and servicing tactics as we establish our strategy for onboarding SMB customers.
- Contribute to the design and improvement of processes and project delivery materials that enhance efficiency and customer experience during onboarding.

Please note this job description does not cover every duty you may need to undertake, you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

**WHO YOU ARE**
- You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems. Most of your communication will be written.
- You're known for being a team player. You're interested in mentoring your peers, lending a helping hand to cross-functional partners, and actively contributing to internal projects.
- High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
- You're excited about being a founding member of a new department. You want to help build a strong culture and are interested in growing in your career.
- You have experience with project management or technology implementation.
- You welcome frequent feedback regarding your path to progressing through the organization.
- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.).

**WHAT WE OFFER**
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Collaborative, transparent, and fun loving office culture
- If you are located in the EU or UK visit our _privacy policy_ to understand how Braze processes your personal information and how you can exercise your rights._

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