Data Analyst, Smb

2 days ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

About the Team
The Go-to-Market (GTM) Insights team enables sales teams with opportunities to scale the business globally. The team is segmented across different parts of the sales funnel and provides in-depth insights to understand the health of the business. The team works across sales, programs, and cross-functional teams, to bring efficiency for the entire sales organisation.

We're looking for a Data Analyst to support our SMB Global Analytics team. As an SMB Data Analyst, you will drive quantitative analysis projects from start to finish regarding the SMB service channel, developing insights that help us understand the effectiveness of our sales & service teams and that identify opportunities to help SMBs grow to become successful advertisers. You will assist in the development of SMB business metrics, data structures and analytical frameworks and partner cross-functionally to use data to identify trends and solve problems.

**Key Responsibilities**:
2. Partner with Sales, Marketing, Product and Engineering teams to solve problems and identify trends.
3. Build/maintain reports, dashboards, and metrics to monitor the performance of our sales & service teams and the SMB advertisers they support.
4. Mine massive amounts of data and extract useful product insights.

**Qualifications**:
1. Demonstrable and diverse work experience doing quantitative analysis;
2. Expert experience pulling large and complex data using SQL;
3. Experience with a data visualization tool (e.g. Tableau);
4. Experience with Python programming, nice to have;
5. Excellent verbal and written English communication skills with experience communicating the results of analyses.
6. Experience coaching, developing, and mentoring team members would be a key bonus for this role

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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