Vendor Operations Manager, Smb Apac

1 week ago

Singapore TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and engage with new and existing customers. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

Our newly created SMB Vendor Management team is responsible for delivering outsourcing solutions that drive growth in our fast-growing SMB segment of advertisers across sales and support functions. As a Vendor Program Manager, you will be a founding member of the team that is responsible for building out our outsourcing capabilities to support our ambitious growth goals across the SMB business.

You will help drive scalable outsourcing solutions that support our mission to create positive customer interactions with new and existing SMB advertisers.

You will play a critical role in providing a variety of services that address our stakeholder needs, and also in helping to identify opportunities to scale outsourcing projects and drive ROI across the SMB long tail.

Success in this position requires a passion for working cross functionally, both internally and externally, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast-paced, team-focused environment.

**Responsibilities**:

- Take initiative and push boundaries - A Self-starter who is happy to respond to issues and challenges head on and is a team player. You have experience and the right attitude working in an ambiguous, dynamic and fast pace environment.
- Ability to work independently - Define, plan and execute Project plans to support business growth, whilst helping to define and measure success metrics and monitor progress
- Be curious, methodical and focused - You will identify and create opportunities to improve the customer experience with our vendor counterparts, and develop mechanisms to help evolve our vendor relationships.
- You will evaluate and manage vendor performance across a broad spectrum of KPIs and report on findings.
- Identify internal and external risk factors that could affect the long-term viability and sustainability of a vendor.
- Collaboration creates value - Work with our vendors to thoughtfully plan changes and growth. Engage with our internal cross-functional partners to build relationships that will enable our external vendors.
- Self Starter & Motivated to innovate - Rapid iterations, multiple possibilities - Continually look for opportunities to improve performance and process with our vendors. Be comfortable taking risks whilst experimenting and learning fast
- Data driven - Use data to influence decisions and give voice to user impacting issues. Conduct Root Cause Analysis and After Action Reviews on operational processes as needed
- Performance Management - A key component of this role to manage the day to day performance of outsourcing partners. This includes establishing WBRs, MBRs and QBRs and the ability to deep dive root cause analysis to understand shifts in performance.

**Qualifications**:

- BA/BS degree in quantitative or business fields, or an additional 5 years of work experience in quantitative or business fields.
- Minimum 5+ years of BPO or support operations experience building and managing key deliverables KPIs such as CSAT, Response Time, Sales Targets, and etc.
- Driven operations excellence and quality improvements across support sites.
- Experience managing a business relationship; preferably in a partner management space.
- Strong written and verbal communication skills are required, along with the ability to multitask and adjust priorities.
- Comfortable working in a changeable environment, with keen eye for detail.
- Enjoy navigating data sets and let data guide your decisions.
- Ability to gain trust and support from external partners.
- Proficient in MS Office skills/google docs or similar tools.
- Ability to travel 20% domestic and some international.

TikTok is committed to creating an inclusive space where employee

  • Smb Product Training Specialist, Apac

    1 week ago

    Singapore TIKTOK PTE. LTD. Full time

    About TikTok TikTok's SMB Team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a...

  • Program Manager Smb, Apac

    3 days ago

    Singapore TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Vendor Sales Program Lead, Smb

    2 weeks ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices...

  • Training Specialist, Apac Smb

    1 week ago

    Singapore TIKTOK PTE. LTD. Full time

    Overview : TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers...

  • Training Specialist, Apac Smb

    2 days ago

    Singapore TikTok Full time

    **Overview**: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our...

  • Regional Quality Manager Apac, Smb

    1 week ago

    Singapore TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • SMB Growth Lead

    4 days ago

    Singapore Alibaba Cloud Full time

    Job Description:">As an SMB Growth Lead, you will play a crucial role in driving the growth of our business in the APAC region by developing and executing effective acquisition strategies that target small to medium-sized businesses.You will conduct market research to understand SMB needs, develop targeted marketing campaigns, oversee the execution of online...

  • Global SMB Acquisition Manager

    4 days ago

    Singapore Alibaba Cloud Full time

    We are seeking a dynamic and results-driven APAC SMB Acquisition Manager to lead our scaled online acquisition efforts. This role will be critical in designing and implementing strategies to acquire small to medium-sized businesses (SMBs) through various online channels. The ideal candidate will have a strong background in digital marketing, data analysis,...

  • Smb Content Strategist, Agency

    2 days ago

    Singapore TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Program Management Specialist, Apac Smb

    7 days ago

    Singapore TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Vendor Operations Program Manager, Apac

    1 week ago

    Singapore Facebook App Full time

    Product and Service Operations’ (PSO) mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth...

  • Smb Sales Lead Apac

    3 days ago

    Singapore Pinterest Full time

    **About Pinterest**: Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this...

  • Smb Lead

    1 week ago

    Singapore Hays Full time

    **Your new company** My client are a global MNC who are expanding their market share rapidly in SEA and are in need of a new SMB Lead who has experience in Channel Sales. The company is growing and they offer a great package along with a well rounded work life balance. **Your new role** - Help mature the firms channel business model, especially in their...

  • APAC Head of Vendor Management

    3 weeks ago

    Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesRole PurposeThe role will support the regional strategy to deliver long term operational efficiency and financial benefits, whilst minimising business risk.This role will also be expected to be an advocate of the Claims Vendor Function and 'sell' the function to all appropriate areas of the business. They will demonstrate leadership...

  • Smb Apac, Head of Agency

    21 hours ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris,...

  • Vendor Manager, Small/medium Business, Google Cloud

    3 days ago

    Singapore Google Full time

    Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience in account management, sales, or vendor operations. **Preferred qualifications**: - Experience in Vendor management, with...

  • Program Manager, Apj Smb

    7 days ago

    Singapore Amazon Web Services Singapore Full time

    5-10 years of relevant work experience in program management, business development, consulting, sales strategy / sales operations, or client facing role(s) - Proven track record of taking ownership and driving results. Ability to effectively lead and work with a variety of organizations, management levels, cultures, and personalities - Operational excellence...

  • Smb Sales Specialist

    2 weeks ago

    Singapore Microsoft Full time

    The role is for manging Vendor (s) Telecom, for ASEAN countrties and Korea. Few key requirements for the role. - Orchestrate with Segment,GPS & several other MCAPS stakeholders to deliver CSP aspirations - Track Leading and performance metrics of Tele Sales Engine - Engage with Corp stakeholders and local vendor leadership and represent the business and...

  • Operations Manager Sea,tiktok Shop Smb

    2 days ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris,...

  • Team Lead, Upper Funnel Smb Marketing Apac

    3 days ago

    Singapore TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...