People Profilers | Customer Service Executive
3 days ago
Permanent role (AWS Guaranteed + VB + Quarterly Bonus)
Responsibilities:
To act as focal point for all customers queries (Commercial / Service related)
To ensure compliance of Customers SOPs at all times
Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc)
Manage job file creation, costing and other data entries in Pegasus (in house system)
To act as control tower by managing / monitoring shipments arranged by Network offices.
Send timely pre-alerts and shipping advices to customers and network offices
Coordinate dispatch of shipping documents to customers and network offices
Assist for rate sourcing with various stakeholders for services not in the customers contract and to quote to the customer for rates acceptance
Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer
To work with Regional team for data quality related matters
Ensure proper and timely billing / closing of all job files
Requirements:
Diploma / Degree preferred
Minimum 1-2 years' experience in freight forwarding (Seafreight & Airfreight)
Oil & Gas background preferred
Ability to work independently, meticulous, self-motivator and a team player
Ability to cope in fast pace environment
Proficient in Microsoft Excel
DGR trained would be an advantage
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
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