People Profilers | Senior Customer Service Executive
2 days ago
Job Responsibilities:
Provide supply quality for goods and services towards customer satisfaction.
Support Manager on monthly report creation and analysis.
Assist Manager in handling daily operations issues.
Provide quality customer service support to customers over e-mail and phone.
Handle customer enquiries efficiently and escalate issues promptly when required.
Perform sales order management for customer orders.
Allocate stocks and arrange delivery for customer orders.
Conduct regular meetings with customers for close communication.
Utilize problem-solving skills for customer issues.
Create and analyze monthly reports on Customer Service related activities.
Promote/recommend new products to existing customers.
Perform any other ad hoc tasks and projects assigned.
Requirements:
Degree or Diploma in Business or any relevant discipline.
At least 3 to 5 years of relevant experience in order processing, delivery arrangement, and customer relationship management.
Customer-oriented with strong communication and interpersonal skills.
Experience in handling customer inquiries and claims via email and phone calls.
Hardworking and highly initiative.
Possess Excel skills and knowledge such as V-lookup, Pivot tables, and simple formulas.
Experience in SAP will be an advantage.
Team player and able to work independently.
Successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
People Profilers Pte Ltd
License Number: 02C4944
Registration Number: R1108994
Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used, and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility, or qualifications for employment with People Profilers and/or its Clients and manage your application for employment with People Profilers and/or its clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.
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