People Profilers | Customer Success Executive

2 days ago


Singapore People Profilers Full time

Responsibilities:
Guide new customers through a seamless onboarding process.
Conduct training sessions to familiarize customers with the effective use of our products and services.
Account Management:
Cultivate and maintain strong, long-lasting relationships with key customers.
Monitor customer accounts, smoothing out any bumps in the journey.
Collaborate with cross-functional teams to ensure customer needs are met.
Promote high engagement and utility of licenses as indicators for renewals and expansions.
Customer Support:
Address customer inquiries promptly.
Work with the support team to resolve issues efficiently.
Respond to customers quickly.
Product Knowledge and Feedback:
Have thorough knowledge of our products to assist customers effectively.
Share customer insights with technical teams for continuous improvement.
Renewals and Upselling:
Monitor customer subscription renewals using Stripe and HubSpot to ensure a high renewal rate.
Identify upselling opportunities and pursue them.
Data Analysis:
Utilize tools such as HubSpot, Metorik, and Mixpanel to analyze customer data and trends.
Generate reports and insights to inform decision-making and strategy.
Customer Advocacy:
Encourage satisfied customers to share their positive experiences through case studies and testimonials.
Requirements:
1-3 years of relevant experience, preferably as a Customer Success Executive in SaaS.
Familiarity with CRM tools such as HubSpot.
Excellent communication skills and problem-solving abilities.
Ability to navigate challenges in a fast-paced environment.
Results-driven with a passion for customer satisfaction.
Willingness to learn new tools and technologies.
Job ID:
QV8V593R
Successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
People Profilers Pte Ltd
#J-18808-Ljbffr



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