Customer Success Executive

4 weeks ago

Singapore LENDELA PTE. LTD. Full time
Roles & Responsibilities

About Lendela

Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our unique platform matches borrowers with personalised loan offers through one simple application, empowering borrowers with choice and transparency while disrupting the cumbersome and opaque traditional lending landscape.

Since our inception, Lendela has enabled over 300,000 consumers with the clarity and confidence to make informed financial decisions alongside more than 100 lending partners. In 2023, we raised US$5M in an oversubscribed Series A to scale our unique model across Asia Pacific.


Why join us?

Your growth is our success: We believe that when you get to achieve your potential, consumers, investors, and the team all win. This is why we’re as invested in the company’s success as we are in yours, and joining us means that you’ll be working alongside people who genuinely want you to be the best you can be.


We’re in an industry with massive growth potential and huge challenges to solve: The global lending industry is vibrant, varied, and ripe for exponential growth — and we’re riding it hard. We have a significant advantage in APAC and are well-placed to solve the problems in the industry today. Joining us means that you’ll be at the forefront of this transformation.


We’re global and diverse: We operate across four exciting markets and are home to dozens of subject matter experts who honed their expertise in some of the world’s most recognisable companies. This means that you’ll get to work with diverse teams, expose yourself to game-changing ideas, and grapple with challenging problems every day.


We’re driven by what works: We’re guided by data in whatever we do, and we measure the results of every decision we make to ensure we’re constantly optimising for our business objectives. Joining us means you’ll get to embrace this data-driven way of working alongside true champions of it, aligning your growth with the outcomes you achieve.


Job Overview

We’re looking for a dynamic and aspiring Customer Success Executive to join our team in Singapore. A successful candidate will have the extraordinary opportunity to work closely with the Founders and Management team across our markets, and help build the business together.

As a Customer Success Executive, you will take full control of the customer journey, build successful relationships with each customer and scale the market. You will also be given the opportunity to learn about the different markets as you assist on day-to-day tasks across the region.


Responsibilities
  • To act as the customers' main point of contact to ensure that their loan application, queries, expectations or issues are dealt with appropriately
  • To liaise between customers and partners, to ensure optimal matchmaking between the two
  • To execute and achieve sales target, to help as many customers as possible get the best personal loan
  • To build & maintain good customer relations by consistently communicating via calls and chat, and by following up with after sales service
  • To create and update activity reports


Qualifications
  • A minimum of one year of experience in customer success or customer-facing sales
  • Experience in both a CS and customer-facing sales role is a plus
  • Outstanding negotiation skills with the ability to handle challenges
  • Familiar with, or keen to work in a fast-paced start-up environment
  • Patience, persistence and persuasiveness
  • Excellent communication skills
  • Chinese-speaking candidates will be prioritised at this moment


What We Offer
  • Opportunity to grow with an experienced and ambitious fintech startup team
  • Dynamic and global colleagues
  • Direct influence on shaping and improving the company’s processes and product
  • Salary in range SGD 2,800 - 3,000
  • Attractive sales incentives

Tell employers what skills you have

Negotiation
Excellent Communication Skills
Account Management
Customer Experience
Customer Support
Customerfacing
Transparency
Customer Success
Pressure
Customer Satisfaction
Customer Service
Customer Relations

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