People Profilers | Import Customer Service Executive
2 days ago
Permanent role (AWS Guaranteed + VB + Quarterly Bonus)
Responsibilities:
Coordinate / PO follow up with origin and customer for all incoming shipment.
Manage shipments pre-alerts to customer timely.
Basic knowledge on cargo commodity as per IATA rules and regulation
Track and monitor shipments status and inform customer accordingly
Arrange shipments deliveries with customers and Traffic Team and customs team
Maintain good relationships with both internal and external stakeholders
Handle all customers' enquiries timely and effectively
Work closely with internal operations to meet customers requirements
Ensure compliance with customers Standard Operating Procedures
Ensure all data are updated correctly in system
Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
Monitors progress to achieve month end targets
Work with billing team to close off jobs and issue invoice
Take charge of suppliers invoice disputes
Take lead in issue resolutions
Implement improvements to enhance service capability within the team
Requirements:
Minimum Diploma in Logistics / Supply Chain or equivalent
At least 3 - 4 years of experience in Airfreight and familiar with import process
Good understanding of Incoterms 2010
Self-discipline, initiative, responsible and independent in a fast-paced environment
A good team player with good interpersonal and communication skills
Flexible / Adaptive to changes
Job ID:
3W5669V
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
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