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Warehouse Customer Service Executive

1 week ago

Singapore People Profilers Full time

Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager
Initiate and Manage Continuous Improvement Activities
Support data processing and analysis on inventory data / transaction data
Prepare relevant documents and participate in customer audit with operation team and quality team
Receive escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints
Compile relevant specifications with operation team for purchasing / sourcing
Communicate and liaise with procurement team for operational supply and equipment
Assist Customer Service Manager overseeing operations under customer service functions
Attend to customer enquiries & complaints when required
Ensure smooth operation & cooperation with team members
Participate in costs reduction exercises to achieve cost optimisation for customers and the organisation
Identify and engage in new system implementation to actualise functions for each process (Productivity improvement)
Attend and facilitate customer monthly meetings
Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer
Verify billing summaries prepared by the Customer Service Officer
Verify billing reports to customers as well as service agreements
Keep operational documents properly
Report any irregularities immediately to direct superior
Job Requirement
At least 3 years of experience as a Warehouse Customer Service Executive, or a client-facing role (B2B)
Ability to analyze customer requirements and discuss with the internal team
Mature, self-motivated, and able to work independently
Basic knowledge and experience with warehouse management systems and documentation
Experience with documentation such as checklists, temperature/RH reports
Able to compile KPI reports periodically
Able to verify billing reports to customers as well as service agreements
Working hours: 8:30 AM to 5:30 PM Mon to Fri / 8:30 AM to 12:30 PM Sat (Alternate Saturday after confirmation)
Job ID:
QX8YRWW3
All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
People Profilers Pte Ltd
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