Customer Service Executive
1 day ago
Responsibilities
Provide excellent customer service
Manage customer complaints and ensure prompt resolution
Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues
Prepare regular reports on customer service performance
Respond to inquiries from parents/guardians regarding bus routes, schedules, and other related information
Work closely with operation and school officials to ensure timely and safe transportation of students
Resolve customer complaints and issues promptly and effectively
Maintain accurate records of customer interactions, transactions, and feedback
Collaborate with the operation team to optimize route planning and scheduling
Assist in following up on Accounts Receivables
Any other assignments by the management
Experience / Qualifications
Minimum Diploma / Degree or equivalent
1 to 3 years of experience in a customer service role, preferably in the transportation industry and in a school environment (local or international schools)
Able to report to work at either 0630hrs or 0700hrs (depending on the school allocation)
Able to commute a few times from school to office within the working hours
Excellent communication and interpersonal skills
Ability to work effectively in a fast-paced, dynamic environment
Strong organizational and time management skills
Proficient in Microsoft Office suite
Able to prioritize and multitask
Good written and verbal communication skills
Good team player
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