Hotel Guest Service Representative
3 days ago
We are seeking a highly motivated and organized individual to join our team as a Hotel Guest Service Agent at Hotel Miramar Singapore. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs.
Key Responsibilities:
- Process guest arrivals and departures efficiently and accurately
- Provide personalized service to guests, addressing their needs and concerns
- Manage guest complaints and resolve issues in a professional manner
- Collaborate with other departments to ensure guest satisfaction
- Perform other duties as assigned by management
Requirements:
- At least 1 year of experience in a similar role in the hospitality industry
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Knowledge of Opera PMS is an asset
- Availability to work rotating shifts, including weekends and public holidays
What We Offer:
- A competitive salary package with AWS and performance bonus
- A 5-day work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking
- Career progression opportunities
- Training and development programs
How to Apply:
Interested candidates should email their updated resume to us. We welcome applications from Singaporeans and Permanent Residents only.
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