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Hotel Ambassador

2 months ago

Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time
Job Summary

The Hotel Ambassador, also known as the First Lady of Kempinski, is a key member of our team at THE CAPITOL KEMPINSKI HOTEL SINGAPORE. This role is responsible for providing exceptional guest service, ensuring a seamless experience for our valued customers, and promoting the hotel's services and facilities.

Key Responsibilities
  • Guest Services
    • Welcome and bid farewell to guests, ensuring a warm and personalized experience.
    • Provide information on hotel services, facilities, and promotions.
    • Assist with guest complaints and requests, escalating issues to relevant departments as needed.
  • VIP Liaison
    • Identify and welcome VIP guests, providing personalized attention and services.
    • Coordinate VIP greetings and departures, ensuring a smooth and efficient experience.
    • Prepare tailored guest itineraries for VIP guests, in collaboration with the Front Office Manager and General Manager.
  • Hotel Representation
    • Represent the hotel in a professional and courteous manner, ensuring a positive image of the property.
    • Provide feedback and insights to the hotel management team, identifying areas for improvement and suggesting solutions.
  • Communication and Collaboration
    • Communicate effectively with guests, colleagues, and management, ensuring seamless communication and collaboration.
    • Participate in daily briefings and meetings, staying informed about hotel operations and guest needs.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of hotel operations, services, and facilities.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility and adaptability, with a willingness to learn and grow.