Community Ambassador
1 month ago
Senior Lyf Guard Job Description
The Senior Lyf Guard is a key community leader responsible for creating an inclusive and collaborative community at lyf. This role requires a multi-faceted approach, involving community building, resident support, and operational efficiency.
Main Responsibilities:
Resident Support:
- Assist lyf residents with check-in, encouraging them to download the DiscoverASR app to explore and interact with the lyf community.
- Facilitate communication and requests from residents, handling queries on facilities, services, registration, and local information.
- Deal with resident complaints and ensure a positive experience.
- Conduct tours for lyf residents and potential residents, as well as business partners.
Operational Efficiency:
- Monitor room availability using the hotel's property management system (PMS).
- Ensure processes adhere to corporate guidelines, performing book-keeping activities when necessary.
- Assist the housekeeping department with regular rounds to ensure cleanliness, particularly in social spaces.
- Handle walk-ins, emails, and phone enquiries, executing light housekeeping/engineering duties and liaising with contractors.
Community Building:
- Notice guest preferences and manage their profiles.
- Assist the Ambassador of Buzz in curating an event calendar and executing community initiatives.
- Solve resident-related issues to maintain a cohesive community and manage expectations.
- Proactively interact with residents, providing constructive recommendations to enhance their stay experience.
Benefits:
- Flexible benefits with comprehensive medical coverage.
- Training and development opportunities.
- Subsidised rates at Ascott serviced residences.
- Strong advocate of staff volunteerism.
- Wellness programmes.
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