Community Ambassador
3 weeks ago
At Gold Living Property Pte Ltd, we are seeking a Community Ambassador to join our team. As a Community Ambassador, you will be responsible for creating an inclusive and collaborative community at lyf. Your day will start with checking in new guests, recommending must-visit places, and ending with having a cup of coffee or wine with guests in our social spaces.
Key Responsibilities:
Guest Well-being:
- Assist lyf residents with their check-in via mobile app or kiosk
- Encourage members to download the DiscoverASR app to explore and interact with the lyf community
- Explore the various functions of mobile key, messaging lyf Guards, and making ancillary purchases
- Handle guest queries and facilitate communication and requests
Operational Efficiency:
- Monitor room availability using the hotel's property management system (PMS)
- Ensure processes adhere to corporate guidelines
- Perform book-keeping activities when necessary
- Assist the housekeeping department with regular rounds to ensure cleanliness
- Handle walk-ins, emails, and phone inquiries
- Execute light housekeeping/engineering duties and liaise with contractors for cleaning and maintenance
Community Building:
- Notice guest preferences and manage their profiles
- Assist the Ambassador of Buzz in curating an event calendar and executing community initiatives
- Proactively interact with guests to obtain constructive recommendations
Benefits:
- Flexible benefits with comprehensive medical coverage
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
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