Community Ambassador
7 days ago
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties & ResponsibilitiesClient Engagement- Create a fun and impactful client engagement strategy
- Engage with all guests, employees and key stakeholders
- Embed in the FM team a culture of empowerment, engagement and fulfilment
- Work with relevant parties on space management through data analytics
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services
- Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement
- Liaison with JLL team and client on soft service delivery
- Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships
- Formulate a monthly/annual calendar of events and implementation plan
- Build and maintain Standard Operating Procedures
- Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
- Providing outstanding customer service and organizing memorable events that exceed client expectations
- Propose ideas to improve event and service quality
- Events reporting and customer feedback survey
- Develop an event planning process that is simple to adopt and implement
- Assist in the coordination of event orders with clients, team and vendors
- Develop and manage the vendor network
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
- Assist in the procurement of consumables and services as required
- Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace Manager
- Ensure Finance KPIs scores are met
- Assist in the event risk management program
- Participate in the disaster recovery and business continuity plans as required
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Achieve Key Performance Indicators and Service Level Agreement targets
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table
Personalized BenefitsJLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLLWe’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.
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