Front Office Ambassador
3 weeks ago
An exciting opportunity has arrived at SG Hotels Pte. Ltd., a boutique hotel group in Singapore with a portfolio of prestigious hotels:
Maxwell Reserve, Autograph Collection Hotel (Marriott);
Duxton Reserve, Autograph Collection Hotel (Marriott);
The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits:
As an associate of a Marriott hotel, you and your family are eligible for discounts on F&B and room rates in thousands of hotels worldwide.
As an associate of a Marriott hotel, you have access to a personalized learning platform which creates learning experiences designed to help you thrive in your Marriott career journey.
2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.
Key Responsibilities:
- Be the brand ambassador of the hotel, providing a positive first impression to guests.
- Create a "WOW" experience for guests by delivering exceptional service standards to consistently meet and exceed executive guest and VIP expectations.
- Proactively greet guests at arrival, provide direction, escort guests to their destination, and respond to their needs.
- Manage VIP guests and ensure hotel departments are briefed on their requirements.
- Drive departmental objectives and work together to achieve department goals and KPIs.
- Make room selections based on VIP guest needs and prepare electronic keys.
- In-room check-in, meet and greet guests, complete check-in in the room, and confirm room rates.
- Ensure guests are aware of hotel facilities and room features, and luggage is delivered promptly.
- Manage the front desk queue, assist with arrivals, and offer express check-out for departing guests.
- Receive special requests from guests and respond appropriately or forward requests to team members.
- Promptly answer telephone inquiries, input messages into the reservation system, and advise team members on special guests' needs.
- Retrieve messages and communicate their content to guests, retrieving mail, packages, and other special items for guests as requested.
- Remain calm and alert during emergency situations and heavy hotel activity, complying with health and safety regulations.
- Handle complaints promptly and efficiently, empowered to take necessary action.
- Maintain awareness of guests' profiles and specific preferences, ensuring they are acted upon for each reservation.
- Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions.
- Attend daily briefings, shift handovers, meetings, and read the logbook on a daily basis.
- Keep up-to-date with information on hotel facilities, attractions, and services.
Tell employers what skills you have:
Front Office, Mentoring, Property Management, Restaurants, Financial Management, VIP, Property, Exceptional Customer Service, Payroll, Restaurant Management, Customer Satisfaction, IV, Decision Making, Health Insurance, Emergency Management, Hospitality
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