Front Office Ambassador

3 weeks ago


Singapore SG HOTELS PTE. LTD. Full time
Roles & Responsibilities:

An exciting opportunity has arrived at SG Hotels Pte. Ltd., a boutique hotel group in Singapore with a portfolio of prestigious hotels:

Maxwell Reserve, Autograph Collection Hotel (Marriott);

Duxton Reserve, Autograph Collection Hotel (Marriott);

The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

As an associate of a Marriott hotel, you and your family are eligible for discounts on F&B and room rates in thousands of hotels worldwide.

As an associate of a Marriott hotel, you have access to a personalized learning platform which creates learning experiences designed to help you thrive in your Marriott career journey.

2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Key Responsibilities:

  1. Be the brand ambassador of the hotel, providing a positive first impression to guests.
  2. Create a "WOW" experience for guests by delivering exceptional service standards to consistently meet and exceed executive guest and VIP expectations.
  3. Proactively greet guests at arrival, provide direction, escort guests to their destination, and respond to their needs.
  4. Manage VIP guests and ensure hotel departments are briefed on their requirements.
  5. Drive departmental objectives and work together to achieve department goals and KPIs.
  6. Make room selections based on VIP guest needs and prepare electronic keys.
  7. In-room check-in, meet and greet guests, complete check-in in the room, and confirm room rates.
  8. Ensure guests are aware of hotel facilities and room features, and luggage is delivered promptly.
  9. Manage the front desk queue, assist with arrivals, and offer express check-out for departing guests.
  10. Receive special requests from guests and respond appropriately or forward requests to team members.
  11. Promptly answer telephone inquiries, input messages into the reservation system, and advise team members on special guests' needs.
  12. Retrieve messages and communicate their content to guests, retrieving mail, packages, and other special items for guests as requested.
  13. Remain calm and alert during emergency situations and heavy hotel activity, complying with health and safety regulations.
  14. Handle complaints promptly and efficiently, empowered to take necessary action.
  15. Maintain awareness of guests' profiles and specific preferences, ensuring they are acted upon for each reservation.
  16. Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions.
  17. Attend daily briefings, shift handovers, meetings, and read the logbook on a daily basis.
  18. Keep up-to-date with information on hotel facilities, attractions, and services.

Tell employers what skills you have:

Front Office, Mentoring, Property Management, Restaurants, Financial Management, VIP, Property, Exceptional Customer Service, Payroll, Restaurant Management, Customer Satisfaction, IV, Decision Making, Health Insurance, Emergency Management, Hospitality


  • Community ambassador

    2 weeks ago


    Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Community Ambassador - Front Office Lead Work Dynamics - Integrated Facilities Management The Community Ambassador – Front Office Lead plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest. As the first point of contact at Reception they are responsible for welcoming employees...

  • Community Ambassador

    3 weeks ago


    Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesCommunity Ambassador - Front Office LeadWork Dynamics - Integrated Facilities ManagementThe Community Ambassador – Front Office Lead plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.As the first point of contact at Reception they are responsible for...


  • Singapore ANDAZ SINGAPORE Full time

    Roles & ResponsibilitiesCome join us to express your Andaz as Lobby Ambassador or Bellman if the following describes youLobby Ambassador/BellmanYou are a team-player who is always passionate about delighting your guests with the highest quality of service throughout all stages of their stay. You enjoy interacting and engaging with guests through meaningful...

  • Front Office Executive

    7 months ago


    Singapore CAPELLA HOTEL, SINGAPORE Full time

    Roles & ResponsibilitiesPosition OverviewThe Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processesrl all payments according to established hotel requirements, answers calls at the front desk and alerting...


  • Singapore Shangri-La Full time

    We are seeking a skilled and dedicated individual to join our front office team.Key responsibilities include taking pride in being a hotelier, interacting effectively with guests, and being detail-focused and guest-oriented.Requirements:Takes pride in being a hotelierEnjoys interacting with peopleFully understands room operationsMust be detail-focused and...


  • Singapore Kuok Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Ambassador to join our team at Great World Serviced Apartments, a company under Allgreen Properties Ltd.In this role, you will be responsible for creating a warm and welcoming environment for our residents, ensuring their stay with us is nothing short of exceptional. You will be...


  • Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    Roles & ResponsibilitiesThe Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale of Front Office Supervisor is to ensure that all of...

  • Front Desk Ambassador

    9 hours ago


    Singapore Dusit Thani Laguna Singapore Full time

    Job SummaryTo provide exceptional service and create lasting impressions for our guests. As a Front Desk Ambassador, you will be the first point of contact for our visitors, setting the tone for their stay with Dusit Thani Laguna Singapore.Key Responsibilities:Welcome and assist guests upon arrival, ensuring a smooth check-in process and providing a warm...


  • Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    Community Ambassador - Front Office LeadThis role plays a pivotal part in forging strong relationships between JLL, our client, and their guests.As the first point of contact, you will be responsible for providing genuine hospitality and thoughtful services to employees, while maintaining smooth operations and administrative support.Key responsibilities...


  • Singapore The Standard Hotel Full time

    The Standard Hotel is offering a competitive salary of $50,000 - $65,000 per annum for the role of Guest Service Executive.Job DescriptionThis is an exciting opportunity to join our dynamic Front Office team as a Guest Service Executive. As a key representative of the hotel, you will be responsible for providing exceptional customer service and ensuring...


  • Singapore Far East Organization Full time

    Company OverviewFar East Organization is a leading provider of hospitality services in the industry.Job SummaryWe are seeking an experienced Front Office Executive to join our team at Far East Organization. As a Senior Guest Service Executive, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable...


  • Singapore UOL SOMERSET INVESTMENTS PTE. LTD. Full time

    Roles & ResponsibilitiesKey Objectives:• Deliver exceptional guest experiences through personalized service and attention to detail.• Ensure a high level of liaison is maintained between front office and all other departments within the hotel.• Maintain a professional and business-like appearance, adhering to uniform and personal hygiene guidelines.•...


  • Singapore MGH HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesMeet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.We...

  • Front Desk Ambassador

    3 weeks ago


    Singapore ROYAL PLAZA Full time

    Roles & ResponsibilitiesAt Royal Plaza, we invite you to be part of our Front Office team as you take on the following key responsibilities:Work across reception, concierge, and executive lounge to deliver exceptional guest experiences.Provide warm welcomes and assist with arrival and departure efficiently and accurately.Handle guest feedback with...


  • Singapore Marina Bay Sands Full time

    At Marina Bay Sands, we are committed to providing exceptional service to our discerning guests.Job OverviewWe are seeking a highly skilled and experienced Luxury Service Ambassador to join our team. As a key member of our front office operations, you will be responsible for delivering personalized experiences to our valued guests, ensuring their stay with...


  • Singapore Marina Bay Sands Full time

    **Job Overview**We are seeking a highly skilled Hotel Service Ambassador to join our team at Marina Bay Sands in Singapore.As a key member of our front-line service staff, you will be responsible for delivering exceptional customer experiences and ensuring that all guests receive the highest level of service and care.


  • Singapore Marina Bay Sands Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Luxury Service Ambassador Intern to join our team at Marina Bay Sands. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.

  • Front office manager

    2 weeks ago


    Singapore Amara Singapore Full time

    JOB SUMMARY: The Front Office Manager is responsible for entire operation of the Front Office and the delivery of quality service to the guests JOB RESPONSIBILITIES: To direct, control and co-ordinate activities of associate engaged in such activities as: receiving, processing and confirmation room reservations.Selling, registering and assigning rooms to...


  • Singapore TRUSTY CARS LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTIONThe basic duty and responsibility of the position is to contribute to the delivery of excellent and delightful customer experience consistent with the CARRO branding. They greet customers as they enter, answer any questions they may have about the company or our promotions and generally act as a liaison between the...


  • Singapore Capella Singapore Full time

    Job OverviewThe Operations Manager - Front Desk is responsible for overseeing the daily operations of the front office to ensure seamless functioning of the team. This includes developing operations plans, monitoring room inventory, and collaborating with other departments on special guest arrangements.Main ResponsibilitiesConduct pre-shift briefings to...