Front Office Supervisor
3 weeks ago
This role plays a pivotal part in forging strong relationships between JLL, our client, and their guests.
As the first point of contact, you will be responsible for providing genuine hospitality and thoughtful services to employees, while maintaining smooth operations and administrative support.
Key responsibilities include:
Front Office Management
- Manage a team of receptionists and mailroom officers
- Collaborate with the Assistant Facility Manager to continually improve front office Standard Operation Procedures (SOPs)
Site Operations
- Create a welcoming and hospitable environment for employees and their guests.
- Ensure visitor information is always up-to-date and manage lockers allocations and troubleshooting
- Anticipate client needs and create memorable experiences
Customer Services
- Foster a sense of community and create happiness at work for our team, our client, and their guests.
- Provide authentic, caring, and timely service to clients and internal/external customers.
Visitor Management
- Deliver personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through our client's Visitor Management Systems (VMS)
- Enhance safety and security by managing visitor movement
Occupancy Tracking
- Monitor and track headcount numbers and occupancy data of the site
Requirements:
Experience
- 2-years' experience in Hospitality and/or Tourism sector or related professional area
- Diploma from an accredited institute
Task Skills
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Good command of verbal and written English
Personal Skills
- Ability to meet tight schedules and deliver high-quality work
- High level of communication and interpersonal skills
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