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Front Office Operations Manager

2 months ago

Singapore AccorHotel Full time
Job Description

The Front Office Supervisor is a key role in ensuring the smooth operation of the Front Desk. This position is responsible for leading the team to deliver exceptional guest service and experience.

Key Responsibilities
  • Team Leadership: Lead the Front Desk team to ensure seamless operations and excellent guest service.
  • Task Management: Assist the Duty Manager in reviewing staffing rosters and ensuring efficient deployment of team members.
  • Guest Service: Assist the Guest Service Executive in resolving operational issues and ensuring guest satisfaction.
  • Room Inventory Management: Assist the Duty Manager in controlling room inventory, managing allocations, and preparing for arrivals.
  • Collaboration: Coordinate with housekeeping to ensure rooms are cleaned on time, departures are checked out promptly, and VIP arrivals are checked.
  • PMS Expertise: Update the PMS (Opera) system and train others to use it effectively.
  • Performance Monitoring: Monitor performance standards and report any issues or concerns to the Duty Manager.
  • Guest Requests and Complaints: Assist the Duty Manager in handling guest requests and complaints.
  • Training and Development: Train existing and new team members on Front Office operations and procedures.
  • Loyalty Programs: Promote Accor Live Limitless and ALL Plus loyalty programs and assist the ALL Star in implementing them.
Requirements
  • Education: Bachelor's Degree or Diploma in Hospitality Management or equivalent.
  • Experience: Minimum 3 years of relevant experience in a similar capacity, with previous leadership experience an asset.
  • Skills: Strong interpersonal and problem-solving abilities, with a service-focused personality and prior experience working with Opera or a related system.

About AccorHotel: As a leading hospitality company, AccorHotel is committed to delivering exceptional guest experiences and providing opportunities for career growth and development.