Front office manager

16 hours ago


Singapore Accor Hotels Full time

Company Description Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are currently seeking a Front Office Manager to join our team. As the leader of our front office operations, you will be responsible for ensuring exceptional guest experiences, managing a team of front office staff, and overseeing the smooth running of daily operations. Job Description Main Duties. Manage and supervise all front office operations, including reception, concierge, and guest services Lead, train, and motivate front office staff to maintain high standards of customer service Develop and implement strategies to enhance guest satisfaction and loyalty Oversee guest check-ins, check-outs, and reservations processes Handle complex guest inquiries, complaints, and special requests professionally and efficiently Collaborate with other departments to ensure seamless guest experiences Manage the front office budget, control expenses, and implement cost-saving measures Analyze and report on key performance metrics, occupancy rates, and revenue statistics Ensure compliance with hotel policies, procedures, and local regulations Implement and maintain quality control standards for the front office Participate in the development and execution of marketing and promotional activities Stay updated on industry trends and implement innovative practices to improve operations Qualifications Proven experience in front office management or senior hospitality roles Bachelor's degree in Hospitality Management, Business Administration, or related field Strong leadership and team management skills with the ability to motivate and develop staff Excellent communication and interpersonal abilities Outstanding problem-solving and decision-making capabilities Proficiency in hotel management software and property management systems Customer service-oriented with a passion for delivering exceptional guest experiences Strong financial management skills, including budgeting and forecasting In-depth knowledge of hotel operations, front office procedures, and revenue management strategies Detail-oriented with excellent organizational and multitasking abilities Adaptability and ability to thrive in a fast-paced, dynamic environment Knowledge of Egyptian hospitality standards and local tourism industry Fluency in English Flexibility to work various shifts, including nights, weekends, and holidays #J-18808-Ljbffr


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