Front Office Manager
1 month ago
JOB SCOPE
The Front Office Manager is responsible to ensure that all guests are well received and attended throughout their stay with the Hotel.
JOB RESPONSIBILITIES
1. Plan, monitor and control staff movement with regards to their annual leave, public holiday, medical leave and their rest days.
2. Conduct interview sessions for the recruitments for all front office positions.
3. Design and develop training programs to upgrade the skill level and improve the performance of the front office staff.
4. Ensure that regular on-going communication is carried out with all employees to create awareness of guests expectations.
5. Attend the daily morning briefing and monthly meeting with the Senior Management.
6. Authorise room rate changes, paid-out, room allowance and cash advances according to the established room rates.
7. Evaluate room availability during peak preiods to nmaximise occupancy.
8. Update policies and procedures to improve on the overall efficiency of the Front Office operations.
9. Work closely with Security department on all irregularies affecting the Front Office Department.
JOB REQUIREMENTS
1. Possess a Degree in Hospitality and Tourism Management.
2. At least five (5) years of relevant working experiences and exposures in similar position in the hospitality industry.
3. Certified as a Trainer able to design, develop and implement training programs for the front office staff.
4. Excellent communication and interpersonal skills.
5. Possess strong leadership in leading and managing a team.
6. Able to work independently and able to work as a team member.
Tell employers what skills you have
Coaching
Front Office
Leadership
Housekeeping
Inventory
VIP
Property
Recruitments
Administration
Communication Skills
Customer Satisfaction
Customer Service
Decision Making
Hotel Management
Hospitality
-
Front office manager
4 weeks ago
Singapore Accor Hotels Full timeCompany Description Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are currently seeking a Front Office Manager to join our team. As the leader of our front office operations, you will be responsible for ensuring exceptional guest experiences, managing a team of front...
-
Front Office Manager
1 day ago
Singapore AMOY HOTEL Full timeResponsibilities The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, and direction for the Front Office department in accordance with the Objectives and Quality Standards established by The...
-
Front Office Manager
1 week ago
Singapore AMOY HOTEL Full timeRoles & ResponsibilitiesResponsibilitiesThe Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...
-
Front Office Manager
1 week ago
Singapore AMOY HOTEL Full timeRoles & ResponsibilitiesResponsibilitiesThe Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...
-
Front Office Manager
5 days ago
Singapore Marriott International Full timeJOB SUMMARY The Front Office Manager is responsible for all front office functions and associates. Areas of responsibility include Concierge, Service Express, Front Desk, and Westin Club. As a department head, the Front Office Manager directs and works with managers and associates to successfully execute all front office operations, including guest arrival...
-
Assistant Front Office Manager
1 week ago
Singapore THE FULLERTON HOTEL Full timeRoles & ResponsibilitiesTo assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front...
-
Assistant Front Office Manager
1 week ago
Singapore THE FULLERTON HOTEL Full timeRoles & ResponsibilitiesTo assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front...
-
Front Office Manager
1 day ago
Singapore Royal Plaza On Scotts Full timeJob Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience...
-
Front Office Manager
4 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeRoles & ResponsibilitiesJob Description Coordinate with Housekeeping, Engineering, and other Departments in handling guests’ requests, inquiries and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies,...
-
Front Office Manager
1 month ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeRoles & ResponsibilitiesJob Description Coordinate with Housekeeping, Engineering, and other Departments in handling guests’ requests, inquiries and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies,...
-
Front Office Manager
3 days ago
Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesSummary: · Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times. · Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources. · Assists in the daily...
-
Front Office Manager
3 days ago
Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesSummary: · Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times. · Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources. · Assists in the daily...
-
Front Office Manager
4 weeks ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesJob Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that...
-
Front Office Manager
3 months ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesJob Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that...
-
Front Office Manager
1 day ago
Singapore QT Singapore Full timeQT Hotels & Resorts is part of EVT, one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. A collection of 10 hotels and resorts spanning Australia and New Zealand, each...
-
Front Office Manager
1 day ago
Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full timeSummary: · Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times. · Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources. · Assists in the daily maintenance of room...
-
Front Office Manager
5 days ago
Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full time $2,700 - $3,500Summary:Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.Assists in the daily maintenance of room inventory status to...
-
Front Office Manager
1 week ago
Singapore Amara Sanctuary Resort Sentosa Full timeJOB SUMMARY: Provide guidance and leadership, ensuring smooth operations in the Front Office and delivery of quality service to guests in accordance with Hotel's standards. RESPONSIBILITIES: Lead Front Office operations and ensure adherence to the policies and operating standards. Lead and develop team members. Work closely with relevant function heads...
-
Assistant Manager
4 weeks ago
Singapore Hyatt Full timeEmbark on a rewarding journey with us as an Assistant Manager – Front Office, where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and owners, showcasing your...
-
Front Office Supervisor
1 day ago
Singapore Worldwide Hotels Management (H) Pte. Ltd. Full timeThe incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties. Primary Responsibilities: Supervise, coordinate and participate in all Front Desk activities. Check grooming standards for all Front Office staff. Determine daily room requirements and ensure guest’s special...