Front Office Manager

5 days ago


Singapore HOTEL ROYAL LIMITED Full time
Roles & Responsibilities

JOB SCOPE

The Front Office Manager is responsible to ensure that all guests are well received and attended throughout their stay with the Hotel.


JOB RESPONSIBILITIES


1. Plan, monitor and control staff movement with regards to their annual leave, public holiday, medical leave and their rest days.

2. Conduct interview sessions for the recruitments for all front office positions.

3. Design and develop training programs to upgrade the skill level and improve the performance of the front office staff.

4. Ensure that regular on-going communication is carried out with all employees to create awareness of guests expectations.

5. Attend the daily morning briefing and monthly meeting with the Senior Management.

6. Authorise room rate changes, paid-out, room allowance and cash advances according to the established room rates.

7. Evaluate room availability during peak preiods to nmaximise occupancy.

8. Update policies and procedures to improve on the overall efficiency of the Front Office operations.

9. Work closely with Security department on all irregularies affecting the Front Office Department.


JOB REQUIREMENTS

1. Possess a Degree in Hospitality and Tourism Management.

2. At least five (5) years of relevant working experiences and exposures in similar position in the hospitality industry.

3. Certified as a Trainer able to design, develop and implement training programs for the front office staff.

4. Excellent communication and interpersonal skills.

5. Possess strong leadership in leading and managing a team.

6. Able to work independently and able to work as a team member.


Tell employers what skills you have

Coaching
Front Office
Leadership
Housekeeping
Inventory
VIP
Property
Recruitments
Administration
Communication Skills
Customer Satisfaction
Customer Service
Decision Making
Hotel Management
Hospitality
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