Front office manager

1 month ago


Singapore Amara Singapore Full time

JOB SUMMARY: The Front Office Manager is responsible for entire operation of the Front Office and the delivery of quality service to the guests JOB RESPONSIBILITIES: To direct, control and co-ordinate activities of associate engaged in such activities as: receiving, processing and confirmation room reservations.Selling, registering and assigning rooms to incoming guests Giving general information and aid and handling out keys to guests Carrying baggage of and escorting guests to their rooms. Meeting and sending of guests To see to the preparation of and finalize all Front Office reports, schedules, requisitions, etc. To support the Sales and Marketing efforts in catering to the needs of our clients and guests. To co-ordinate with Housekeeping, Accounting and other departments concerned in handling guest requests, inquiries and complaints regarding accommodations, services and billing. To develop and implement procedures to govern Front Office activities, see to it that associate understand and adhere to approved standards, procedures and policies of the hotel. JOB REQUIREMENTS : Minimum 5 years in similar capacity Strong leadership skills Excellent working knowledge of MS Office applications and Hotel Systems #J-18808-Ljbffr



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