Front Office Operations Manager
20 hours ago
The Front Office Operations Manager will oversee the day-to-day operations of the front office, ensuring seamless delivery of exceptional services to our guests. This role involves supervising a team, meeting with executives and managers from various departments, handling VIP arrivals, and managing security issues. The ideal candidate should have a good working knowledge of property management systems and be able to analyze market trends to enhance branding and revenue.
Key Responsibilities
- Supervise overall activities in the department.
- Develop weekly schedules, monitor team attendance, and maintain leave calendars.
- Supervise all sections and implement improvements in operation where opportunities arise.
- Plan and organize departmental training sessions for staff on courtesy, efficiency, and job knowledge.
- Ensure good communication and cooperation between the front office department and other departments.
- Perform duties applicable to the night shift, including system checks and reports.
- Control expenses of the front office department.
- Maintain a personalized service standard at the reception by constant training and motivation of team members.
Requirements and Qualifications
- Leadership skills with experience in front office operations.
- Good working knowledge of property management systems.
- Ability to analyze market trends and suggest proposals to enhance branding and revenue.
- Excellent communication and teamwork skills.
About Us
ASCOTT INTERNATIONAL MANAGEMENT PTE LTD is a leading international serviced residence owner-operator offering innovative and stylish living spaces across 240 properties worldwide. We are committed to providing exceptional guest experiences and strive to exceed our guests' expectations through our quality standards, personalized services, and unique touches that reflect our company culture.
Estimated Salary: SGD $65,000 - SGD $90,000 per annum (dependent on qualifications and experience).
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