Front office manager
2 weeks ago
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS Job Description Main Duties: Administration Liaise with different departments for smooth and co-ordinated work. Ensure that the team members are adhering to the policies. Customer Service Personally welcome and escort all Hotel guests. Authorize courtesies for all VIPs Maintain guest profiles and update them regularly. Interact with the guests & enable the team to understand guest requirements. Financial Preparation and implementation of annual budgets. Supervise the Front Office team to ensure optimum occupancy and average room rate to maximize revenue. Maintain all procedures and adhere to them within the Accor guidelines, particularly with emphasis on hotel credit policy. Manage the Department’s expenses. Practice upselling to maximize revenue. Operational Lead the Front Office team towards achieving the highest standards of guest services. Complete all project-related details prior to the launch of the hotel. Ensure that all Brand Standards are followed. Assume overall responsibility for maintaining standards to ensure furnishings, facilities, and equipment are clean, in good repair, and well maintained. Introduce Airport services. Implement pre-opening procedures. Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition. Monitor Front Office, particularly Guest Relations personnel, to ensure repeat guests and other VIPs receive special attention and recognition. Compile statistics for front office and provide related reports. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of self and departmental employees. Conduct comprehensive monthly departmental meetings to review procedures and events warranting special handling. Communicate to the General Manager & RDM all relevant information. Prepare efficient work schedules for Front Office Staff, considering project occupancy and forecasts. Diagnose problems and thoroughly analyze information to guide decision-making. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. Address guest complaints within 48 hours. Personnel In coordination with HR, recruit the right staff with the right attitude. Conduct probation and formal performance appraisals in line with company guidelines - Monitor KPOs quarterly. Prepare detailed induction programs for new staff. Maintain a comprehensive, current, and guest-focused set of departmental standards and procedures and oversee their implementation. Conduct training needs analysis of Front Office staff and design training programs to meet their needs. Coach, counsel, and discipline staff, providing constructive feedback to enhance performance. Regularly communicate with staff and maintain good relations. Address any Front Office associate complaints/issues immediately. Create a positive hotel image in every interaction with internal and external customers. Interact with department and hotel staff professionally to foster good rapport and promote team spirit. Other Duties Perform other related duties as required by Management. Demonstrate awareness of Accor policies and procedures and ensure all procedures are conducted safely and within guidelines. Be aware of duty of care and adhere to occupational health and safety legislation, policies, and procedures. Be familiar with property safety, first aid, and fire and emergency procedures. Initiate action to correct hazardous situations and notify supervisors of potential dangers. Log security incidents and accidents in accordance with hotel requirements. Occupational Health & Safety Employee Responsibility All employees must safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job assigned by Management. Qualifications To be successful in this role we ask that you have: Previous experience in a similar capacity. Previous experience in a 5-star hospitality environment. Ability and skills to lead and direct teams. Excellent interpersonal and communication skills. Ability to multi-task, effectively prioritize, and execute tasks in a high-pressure environment. Keen eye for detail. #J-18808-Ljbffr
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Front office manager
2 weeks ago
Singapore Amara Singapore Full timeJOB SUMMARY: The Front Office Manager is responsible for entire operation of the Front Office and the delivery of quality service to the guests JOB RESPONSIBILITIES: To direct, control and co-ordinate activities of associate engaged in such activities as: receiving, processing and confirmation room reservations.Selling, registering and assigning rooms to...
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Front office manager
2 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively, and be available to assist on duty in the...
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Front office manager
2 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating, and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively; be available to assist on duty in the hotel....
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Front Office Manager
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Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeRoles & Responsibilities Provides check in, check out and to deliver service quality during the guest journey. Check, follow up and coordinate daily affairs. Provide supervision, training, motivation, and coaching to the Front Desk staff. Facilitate effective communication and coordination of daily operations among all departments, staff, and managers. ...
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Front Office Associate
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Singapore TRADERS HOTEL MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Front Office Associate to join our team!As a Front Office Associate, we rely on you to: Take responsibility of the front office to ensure smooth and efficient operation at all times Upsell rooms to meet guests' needs when appropriate Ensure guest requests are fulfilled in a professional and timely mannerWe are...
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Front Office Operations Manager
2 weeks ago
Singapore AccorHotel Full timeJob DescriptionThe Front Office Supervisor is a key role in ensuring the smooth operation of the Front Desk. This position is responsible for leading the team to deliver exceptional guest service and experience.Key ResponsibilitiesTeam Leadership: Lead the Front Desk team to ensure seamless operations and excellent guest service.Task Management: Assist the...
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