Front office duty manager
2 weeks ago
Reporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature. Description: Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations Cooperates, coordinates and communicates with other hotel departments as required. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems. Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention. Log security incidents and accidents in accordance with hotel requirements Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit. Ensures front line staff complies with FIT marketing techniques and maximize sales. Analyses the rate variance report to ensure rooms revenue control. What we need from you: Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience. Minimum 1 year experience in a similar capacity in hotel environment. Good communication skills for effective interaction with guest and colleagues. Have good leadership skills Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Opera System. Employee Benefits: Competitive remuneration that commensurate with skills and knowledge. Health and dental insurance. Birthday off / Duty meal / Laundry Training and Development Opportunities. Up to 50% F&B discount at IHG Hotels selected restaurants. Special employee hotel accommodation rates at all IHG Hotels worldwide What we offer: In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com #J-18808-Ljbffr
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Duty Manager
3 weeks ago
Singapore Kuok (Singapore) Limited Full timeJob Title: Duty Manager - Front Office and AdministrationJob Summary: We are seeking a highly organized and detail-oriented Duty Manager to join our team at Great World Serviced Apartments. As a key member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, handling resident requests and complaints, and...
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Duty Manager
3 weeks ago
Singapore The Standard Hotel Full timeJob Summary: We are seeking a highly skilled and experienced Duty Manager to lead our Front Office operations at The Standard Hotel. The successful candidate will be responsible for ensuring the smooth running of day-to-day operations, providing exceptional guest service, and driving team synergy to achieve results.Responsibilities:Ensure the smooth...
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Night Duty Manager
3 weeks ago
Singapore OXFORD HOTEL PTE LTD Full timeRoles and ResponsibilitiesIn the role of Night Duty Manager at Oxford Hotel Pte Ltd, you will be responsible for ensuring the efficient operation of the Front Office during night shifts. Key duties include:Familiarizing yourself with our hotel's policies and procedures regarding reservations, room assignments, charges, credit, security, and service delivery...
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Duty Manager
2 months ago
Singapore METROPOLITAN YOUNG MEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full timeRoles & ResponsibilitiesThe Duty Manager supervises and coordinates the daily operations of the front office department to ensure the smooth delivery of guest service in accordance with the department's service standards and procedures. Reponsibilities: Plans operations resources, allocates work assignments, maintains accurate room status information and...
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Assistant Manager, Front Office
2 months ago
Singapore OASIA HOTEL NOVENA, SINGAPORE Full timeRoles & ResponsibilitiesResponsibilities: Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct...
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Duty Manager
3 weeks ago
Singapore THE SINGAPORE RESORT & SPA Full timeRoles & ResponsibilitiesSofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By...
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Duty manager
3 days ago
Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full timeResponsibilitiesManage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.Provide supervision, training, motivation, and coaching to the Front Desk staff.Facilitate effective communication and coordination of daily operations among all...
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Duty manager
3 days ago
Singapore This Is An IT Support Group Full timeAdditional Information Job Number24198139Job CategoryRooms & Guest Services Operations LocationCourtyard Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, 329568ScheduleFull Time Located Remotely?N Position TypeNon-ManagementJob Summary Duties and Responsibilities The Duty Manager is the representative of Senior Management. The...
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Duty Manager
2 months ago
Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full timeRoles & ResponsibilitiesResponsibilities Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation. Provide supervision, training, motivation, and coaching to the Front Desk staff. Facilitate effective communication and coordination of daily...
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Duty Manager
3 weeks ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesThe Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or...
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Front office manager
2 weeks ago
Singapore Accor Hotels Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Front office manager
2 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively, and be available to assist on duty in the...
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Front office manager
2 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating, and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively; be available to assist on duty in the hotel....
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Duty Manager
3 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeRoles & ResponsibilitiesJob OverviewA coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office...
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Duty manager
2 days ago
Singapore Paradox Clarke Quay Pte. Ltd. Full timeThe main responsibilities and tasks of this position are listed as, but not limited to the following: Assist the Assistant Front Office Manager and Front Office Manager to supervise the front office operations and provide guidance to the Duty Manager for daily operational needs. Conduct daily briefings and deliver important messages from management to the...
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Duty Manager
2 months ago
Singapore HOTEL GRAND PACIFIC Full timeRoles & ResponsibilitiesResponsibilities: Support Front Office Manager to supervise and coordinate front office operations Manage service recovery for escalated guests’ concerns and feedback Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction Collaborate with various departments on guests’...
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Front Office Manager
3 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeRoles & ResponsibilitiesJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising; Train and motivate the team to deliver service excellence. Make sure all guest requests and queries are responded to promptly and effectively and be available...
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Front Office Manager
2 months ago
Singapore AMARA SANCTUARY RESORT SENTOSA Full timeRoles & ResponsibilitiesJOB SUMMARY:Provide guidance and leadership, ensuring smooth operations in the Front Office and delivery of quality service to guests in accordance with Hotel's standards.RESPONSIBILITIES: Lead Front Office operations and ensure adherence to the policies and operating standards Leading & Developing team members Work closely with...
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Duty Manager
4 months ago
Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full timeRoles & ResponsibilitiesJob Highlights Career Development and Opportunities Duty Meals, Birthday Leave & Flexible benefits Complimentary Room Nights & Discounted Room RatesWe are looking for Duty Manager to join our teamAs a Duty Manager, we rely on you to: Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office...
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Duty Manager
2 months ago
Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to: meets or...