Duty Manager

3 weeks ago


Singapore CAPELLA HOTEL, SINGAPORE Full time
Roles & Responsibilities

Job Overview

A coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.


Key Responsibilities:

  • Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
  • Assignment of rooms for all arrivals
  • Monitor and control guest's credit status to ensure that payment is collectable and received on time
  • Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
  • Welcome and bid farewell to all VIP guest
  • Be familiar with and ensure that all preparations for arrivals and departures are well organized
  • Ensure that the lobby and the public areas are kept clean and maintained at all times
  • Handle complaints or incidents/accidents occurring in the hotel and report the
  • incidents handled accordingly in the Log Book
  • Scheduling of staff
  • Maintaining complete knowledge of hotel features and offerings

Talent Profile:

  • Minimum Diploma in Hospitality Management
  • 2-3 years of work experience in guest services or front desk operations

Tell employers what skills you have

Front Office
Leadership
Property Management
Housekeeping
Job Descriptions
VIP
Property
Investigation
Hospitality Management
Opera
Wellbeing
Human Resources
Customer Service
Scheduling
Hotel Management
Hospitality
  • Duty manager

    2 days ago


    Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time

    ResponsibilitiesManage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.Provide supervision, training, motivation, and coaching to the Front Desk staff.Facilitate effective communication and coordination of daily operations among all...

  • Duty Manager

    3 weeks ago


    Singapore THE SINGAPORE RESORT & SPA Full time

    Roles & ResponsibilitiesSofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By...

  • Duty manager

    2 days ago


    Singapore This Is An IT Support Group Full time

    Additional Information Job Number24198139Job CategoryRooms & Guest Services Operations LocationCourtyard Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, 329568ScheduleFull Time Located Remotely?N Position TypeNon-ManagementJob Summary Duties and Responsibilities The Duty Manager is the representative of Senior Management. The...

  • Duty Manager

    2 months ago


    Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time

    Roles & ResponsibilitiesResponsibilities Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation. Provide supervision, training, motivation, and coaching to the Front Desk staff. Facilitate effective communication and coordination of daily...

  • Duty Manager

    3 weeks ago


    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesThe Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or...

  • Duty Manager

    4 months ago


    Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full time

    Roles & ResponsibilitiesJob Highlights Career Development and Opportunities Duty Meals, Birthday Leave & Flexible benefits Complimentary Room Nights & Discounted Room RatesWe are looking for Duty Manager to join our teamAs a Duty Manager, we rely on you to: Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office...

  • Duty Manager

    3 weeks ago


    Singapore SATS PPG SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Lead the Service, F&B and Cleaning teams to operate the lounge Oversee day-to-day operations to deliver high level of service for our guests consistently Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards Handle...

  • Duty Manager

    2 months ago


    Singapore MANDAI RESORTS PTE. LTD. Full time

    Roles & ResponsibilitiesMain Duties and ResponsibilitiesThe Duty Manager is instrumental in ensuring the smooth operations of our Resort. Liaising with our front desk and coordinating with our various departments, the Duty Manager is key to delivering the exceptional levels of service expected of our Brand. The incumbent will also be responsible for making...

  • Duty manager

    2 days ago


    Singapore Paradox Clarke Quay Pte. Ltd. Full time

    The main responsibilities and tasks of this position are listed as, but not limited to the following: Assist the Assistant Front Office Manager and Front Office Manager to supervise the front office operations and provide guidance to the Duty Manager for daily operational needs. Conduct daily briefings and deliver important messages from management to the...

  • Duty Manager

    2 months ago


    Singapore HOTEL GRAND PACIFIC Full time

    Roles & ResponsibilitiesResponsibilities: Support Front Office Manager to supervise and coordinate front office operations Manage service recovery for escalated guests’ concerns and feedback Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction Collaborate with various departments on guests’...

  • Duty Manager

    2 months ago


    Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to: meets or...

  • Duty Manager

    2 months ago


    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Roles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following: Assist the Section Head to supervise the front of the house and Club lounge operations. In the absence of higher management to make decisions regarding operational problems Coordinate and work closely with all departments regarding...

  • Duty manager

    2 days ago


    Singapore Orchard Hotel Singapore Full time

    Duty Manager Reporting to the Front Office Manager, the incumbent will be responsible to:-Greet and extend hospitality to all guests Handle guest check-in and check-out at the reception Ensure a smooth and efficient running of the Hotel’s operations Supervise the activities and manpower deployment of the front office team on the assigned shift Handle...

  • Duty Manager

    3 weeks ago


    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...


  • Singapore Qatar Duty Free Full time

    About UsWe are a leading luxury retail and travel experience provider in the region, offering an unparalleled range of premium products and services.Our team is dedicated to delivering exceptional customer service and creating memorable experiences for our guests.About the RoleThis exciting opportunity has arisen for a skilled and experienced Lounge Services...

  • Duty Manager

    2 months ago


    Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesDirect, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, and to ensure smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.Primary Responsibilities: ...

  • Bond storeperson

    2 days ago


    Singapore Lotte Duty Free Full time

    Location : BAPL Duty Free Posted on :17 October 2024ABOUT LOTTE DUTY FREE Lotte Duty Freeis one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a...

  • Duty Manager

    2 months ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & ResponsibilitiesAs Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.Job Descriptions Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs. To...

  • Duty Manager

    7 months ago


    Singapore CONCORDE HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesJob Responsibilities: Handle the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfactions Work in conjunction with Finance to maintain and minimize levels of account receivables Report on a regular basis to the FOM on the performance of the Front...

  • Hss duty manager'

    2 days ago


    Singapore PSA Corporation Limited Full time

    Job Duties Assume command & control of the Emergency Response Team during emergency incidents Support & coordinate with government agencies on fire, security and pandemic follow-ups Report & escalation of incident Plan HSS/fire awareness training, program and inspections Plan and coordinate fire, rescue and station drills Plan red teaming drills Develop...