Duty Manager

2 months ago


Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to:

  • meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests
  • handle VIP arrivals
  • manages security issues and any matters concerning guests’ conduct in rooms or public areas
  • assists in reception, concierge, reservations, housekeeping operations
  • gather feedback and analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue
  • supervises and guides the front office team and coordinates the team’s work schedules

Requirements:

  • People orientated with excellent customer service skill
  • Communication skills (written/verbal)
  • Proficient in OPERA will be added advantage
  • Able to perform rotating shift including PH and weekends
  • Schedule (AM:7am-4pm, Aft:2pm-11pm, Night:10pm-7am)
  • 5/6 days work week, 9 hours per day including 1 hour break time
  • Fully vaccinated

Benefits:

  • Annual leaves
  • Dental
  • Medical
  • Insurance coverage
  • Night shift allowance
  • Meal allowance
  • Long year service award
  • Service excellence award

Working location at East.


Tell employers what skills you have

Front Office
Leadership
Housekeeping
VIP
Property
Fitness
Administration
Restaurant Management
Compliance
Opera
Communication Skills
Wellbeing
Human Resources
Customer Service
Service Excellence
Hospitality
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