Duty manager
1 day ago
Duty Manager
Reporting to the Front Office Manager, the incumbent will be responsible to:-
Greet and extend hospitality to all guests
Handle guest check-in and check-out at the reception
Ensure a smooth and efficient running of the Hotel’s operations
Supervise the activities and manpower deployment of the front office team on the assigned shift
Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction
Ensure satisfaction of all guests by maintaining high standard of quality and quantity control for food and beverage
Manage and improve guest reviews score
Requirements
At least 2 years’ of working experience in a similar capacity in the hospitality industry
Diploma in Hotel Management or equivalent.
Good organizational skills, ability to prioritize workload and handle pressure.
Good leadership with strong interpersonal and communication skills.
Knowledge of Opera System would be added advantage.#J-18808-Ljbffr
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