Duty Manager
3 months ago
Responsibilities:
- Support Front Office Manager to supervise and coordinate front office operations
- Manage service recovery for escalated guests’ concerns and feedback
- Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction
- Collaborate with various departments on guests’ special requirements and requests
- Monitor front office operations to ensure adherence to organizational standards and procedures
- Monitor room inventory levels and reconcile discrepancies
- Manage staff performance to achieve departmental goals
- Provide coaching and guidance to improve staff work performance
- Manage emergency situations
- Record and report all unusual events to the Management
- Other ad-hoc duties and responsibilities as and when assigned
Requirement:
- At least Diploma in Hospitality Management or equivalent
- Min. 2 years of working experience as Duty Manager
- Able to perform rotating shifts, including weekend and public holidays
- Team player with positive work attitude
- Passionate to serve and go the extra mile for guests
- Possess excellent communication, interpersonal and leadership skills
- Able to make sound decision and solve problems effectively
- Able to work under pressure
Tell employers what skills you have
Coaching
Front Office
Leadership
Housekeeping
Inventory
Hospitality Management
Opera
Team Player
Customer Service
Hospitality
-
Lotte Duty Free | HR Coordinator
2 weeks ago
Singapore Lotte Duty Free Full timeLocation :Human Resources Posted on :13 December 2024ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a...
-
Lotte Duty Free | Tour Group Administrator
2 weeks ago
Singapore Lotte Duty Free Full timeLocation : Melbourne Airport Posted on : 13 December 2024ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam, and the USA), we...
-
Singapore Lotte Duty Free Full timeLocation : BAPL Duty Free Posted on : 10 December 2024ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam, and the USA), we...
-
Duty Manager
3 weeks ago
Singapore THE SINGAPORE RESORT & SPA Full timeRoles & ResponsibilitiesSofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By...
-
Duty Manager
4 weeks ago
Singapore THE SINGAPORE RESORT & SPA Full timeRoles & ResponsibilitiesSofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By...
-
Duty Manager
4 weeks ago
Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full timeRoles & ResponsibilitiesResponsibilities Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation. Provide supervision, training, motivation, and coaching to the Front Desk staff. Facilitate effective communication and coordination of daily...
-
Duty Manager
2 weeks ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesThe Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or...
-
Duty Manager
4 weeks ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesThe Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or...
-
Duty Manager
4 weeks ago
Singapore Marriott International, Inc Full timeAdditional Information Job Number24198139 Job CategoryRooms & Guest Services Operations LocationCourtyard Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, 329568 ScheduleFull Time Located Remotely?N Position Type Non-Management Job Summary Duties and Responsibilities The Duty Manager is the representative...
-
Duty Manager
4 weeks ago
Singapore NAUMI HOTELS SG PTE. LTD. Full timeRoles & ResponsibilitiesJOB SUMMARYReporting to the Front Office Manager (FOM) / Assistant Front Office (AFOM), Duty Manager will be responsible for delivering a seamless and memorable stay experience for our guests. Duty Manager is also expected to guide and coach the Guest Service Executive (GSE) to perform effectively.ESSENTIAL DUTIES AND RESPONSIBILITIES...
-
Hr coordinator
2 weeks ago
Singapore Lotte Duty Free Full timeLocation : Human ResourcesPosted on :13 December 2024ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a...
-
Tour group administrator
2 weeks ago
Singapore Lotte Duty Free Full timeLocation : Melbourne AirportPosted on : 13 December 2024 ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam, and the USA), we...
-
Tour Group Sales Specialist
3 weeks ago
Singapore Lotte Duty Free Full timeLocation : BAPL Duty Free Posted on : 10 December 2024ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a...
-
Duty Manager
3 weeks ago
Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to: meets or...
-
Duty Manager
4 months ago
Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to: meets or...
-
Duty Manager
3 weeks ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeRoles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following: Assist the Section Head to supervise the front of the house and Club lounge operations. In the absence of higher management to make decisions regarding operational problems Coordinate and work closely with all departments regarding...
-
Duty Manager
4 months ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeRoles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following: Assist the Section Head to supervise the front of the house and Club lounge operations. In the absence of higher management to make decisions regarding operational problems Coordinate and work closely with all departments regarding...
-
Duty Manager
3 weeks ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeRoles & ResponsibilitiesBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Duty Manager, you will be tasked to:Assist associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by...
-
Duty Manager
4 weeks ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeRoles & ResponsibilitiesBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Duty Manager, you will be tasked to:Assist associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by...
-
Duty Manager
1 week ago
Singapore BIDEFORD HOUSE PTE. LTD. Full timeRoles & ResponsibilitiesCOMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. 156 rooms and suites are spread over 11 floors of COMO Orchard with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well...