Duty Manager
2 months ago
The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Assist the Section Head to supervise the front of the house and Club lounge operations.
- In the absence of higher management to make decisions regarding operational problems
- Coordinate and work closely with all departments regarding daily requirements in the Front Office operations.
- Ensure VIP/ Wedding rooms are ready before guests’ arrival.
- Ensure all traces are checked and resolved.
- Ensure the Airlines crews’ keycard is in order.
- To monitor for Travel Agent group arrival
- Ensure all check-in and out procedures are followed.
- Update team members with the latest information.
- Ensure all registration cards are accurate and filled up.
- Always maintain the best relations between management and guests.
- Ensure guests are always given prompt and efficient services by the team.
- Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest.
- Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room.
- Monitor closely guest’s room folio high balance daily to prevent losses by the Hotel.
- Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
- Responsible for the setting up and updating of the Duty Manager’s Log Entry, Comm Entry and to report all unusual events to the higher management.
- Responsible for all emergency procedures and coordinate closely with the Security Department
- Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements.
- Liaise with the IT Department on any faults of the system at times of emergency.
- Ensure strict control of the operations of the computer systems and peripherals.
- To perform any other duties that may be assigned by the Management.
Tell employers what skills you have
Front Office
Leadership
Microsoft Excel
Property Management
Housekeeping
Inventory
VIP
Property
Investigation
Administration
Opera
Wellbeing
Human Resources
Customer Service
Hotel Management
Hospitality
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