Duty Manager

2 weeks ago


Singapore CONCORDE HOTEL SINGAPORE Full time
Roles & Responsibilities

Job Responsibilities:

  • Handle the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfactions
  • Work in conjunction with Finance to maintain and minimize levels of account receivables
  • Report on a regular basis to the FOM on the performance of the Front Office against operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions
  • Manage the training and development of the team with an eye toward maximum Host’s satisfaction, productivity and guest satisfaction
  • Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with the team
  • Deal with problems and complaints received from guest and act upon immediately to ensure guest satisfaction
  • Co-ordinate the Front Office operations for Sections under their supervision, including Reception, Concierge, Bellman, Doorman and Operator to ensure guest service excellence and adherence to standards and procedures at all times
  • Contribute and actively participate and implement any activities to upgrade and improve service concept and operations
  • Operate the Department with Hotel policies as they are related to the ethical codes, standards of good business practice and local laws and regulations
  • Be well versed and ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Hotel policies. Ensure the team are aware of their duty of care as determined by legislation and that they maintain completed familiarity

Job Requirements:

  • Strong interpersonal skills
  • Detail-focused and guest-oriented
  • Excellent leadership and problem-solving skills
  • Strong verbal and written command of English

Tell employers what skills you have

Front Office
Leadership
Housekeeping
Legislation
Interpersonal Skills
Inventory
VIP
Property
Administration
Compliance
Opera
Human Resources
Customer Service
Service Excellence
Occupational Health
Hospitality
  • Duty Manager

    3 weeks ago


    Singapore Hoi Hup Novena Pte. Ltd. Full time

    Job Description & RequirementsWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by...

  • Duty Manager

    2 weeks ago


    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at...

  • Duty Manager

    7 days ago


    Singapore Ascott International Management Pte Ltd Full time

    The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to...

  • Duty Manager

    14 hours ago


    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesThe Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the...

  • Duty Manager

    1 month ago


    Singapore Hilton Garden Inn, Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel...

  • Duty Manager

    3 weeks ago


    Singapore Hilton Garden Inn, Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel...

  • Duty Manager

    3 weeks ago


    Singapore Park Regis Investments Pte. Ltd. Full time

    1. Responsible for the day-to-day operations of the entire hotel and welfare of the guests.2. Oversee the smooth flow of the daily Front Office Operations.3. Assist in coordinating with Reception Colleagues on group arrivals and departures in the absence of the Assistant Managers.4. Attend to guest requests/ feedbacks and to make the best effort to ensure...

  • Duty Manager

    3 weeks ago


    Singapore Goodwood Park Hotel Private Limited Full time

    The Duty Manager manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards. He/She develops operations plans, monitors room inventory and collaborates with other departments on special guest arrangements. He/She also manages personalised...

  • Duty Manager

    3 weeks ago


    Singapore Hasselhoff Op Pte. Ltd. Full time

    JOB OVERVIEWThe Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out.RESPONSIBILITIES:Deliver best guest experiences at all times during their stay in the hotelEnsure that Guest Relation Officers check in all guests in...

  • Duty Manager

    1 day ago


    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...

  • Duty Manager

    1 week ago


    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...

  • Duty Manager

    3 weeks ago


    Singapore Seacare Hospitality Pte. Ltd. Full time

    Responsibilities:. Handles the day-to-day operation of Front Office department.. Supervise a team of Guest Service Executive/ Officer and Concierge as well as provide On-the-job training.. Work closely with internal departments to ensure smooth-flowing of operations and to achieve maximum guest satisfaction.. Ensure that all guest complaints and inquiries...

  • Duty Manager

    2 weeks ago


    Singapore Hotel Miramar (singapore) Limited Full time

    We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome...

  • Duty Manager

    5 days ago


    Singapore Hotel Miramar (singapore) Limited Full time

    We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome...

  • Duty Manager

    3 weeks ago


    Singapore GOODWOOD PARK HOTEL PRIVATE LIMITED Full time

    Roles & ResponsibilitiesThe Duty Manager manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards. He/She develops operations plans, monitors room inventory and collaborates with other departments on special guest arrangements. He/She also...

  • Duty Manager

    4 weeks ago


    Singapore SEACARE HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:· Handles the day-to-day operation of Front Office department.· Supervise a team of Guest Service Executive/ Officer and Concierge as well as provide On-the-job training.· Work closely with internal departments to ensure smooth-flowing of operations and to achieve maximum guest satisfaction.· Ensure that all guest...

  • Duty Manager

    2 weeks ago


    Singapore Metropolitan Young Men's Christian Association Of Singapore Full time

    Act as Manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.Monitors occupancy for current day, changes during the day on bookings, arrivals, check- outs, conferences, and that all hostel departments have up-to-date information available.Handles and resolves guest...

  • Duty Manager

    3 weeks ago


    Singapore Orchid Hotel Private Limited Full time

    Job DutiesAssist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the...

  • Duty Manager

    1 week ago


    Singapore METROPOLITAN YOUNG MEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

    Roles & Responsibilities Act as Manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Monitors occupancy for current day, changes during the day on bookings, arrivals, check- outs, conferences, and that all hostel departments have up-to-date information available. ...

  • Duty Manager

    3 weeks ago


    Singapore ORCHID HOTEL PRIVATE LIMITED Full time

    Roles & ResponsibilitiesJob Duties Assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations. To be proactive thinking, to be able to react fast to problems, and to make sound management decisions. Able to show responsibility and make decisions to handle any operations issues that may...