Lounge Operations Manager
5 days ago
About Us
We are a leading luxury retail and travel experience provider in the region, offering an unparalleled range of premium products and services.
Our team is dedicated to delivering exceptional customer service and creating memorable experiences for our guests.
About the Role
This exciting opportunity has arisen for a skilled and experienced Lounge Services Duty Supervisor to join our dynamic team in Singapore.
As a key member of our lounge operations team, you will be responsible for ensuring the smooth day-to-day operation of our lounges, providing exceptional customer service, and leading a high-performing team.
Your Key Responsibilities
- Liaise with airport ground services teams to ensure seamless passenger flow and efficient lounge operations.
- Collaborate with local airport authorities to stay up-to-date on policies, procedures, and safety updates.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Solicit feedback from customers and employees to identify areas for improvement and implement changes.
- Maintain accurate records and reports on lounge performance and customer feedback.
Requirements
- High school qualification with a minimum of 3 years' experience in a related field.
- Proven leadership and management skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
- Able to work independently and as part of a team, with a strong focus on customer satisfaction and delivery.
What We Offer
- A competitive salary of SGD $50,000 - $70,000 per annum, depending on experience.
- A comprehensive benefits package, including medical insurance, annual leave, and professional development opportunities.
- The chance to work with a dynamic and innovative company that values employee growth and development.
How to Apply
If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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