Lounge Operations Manager

5 days ago


Singapore Qatar Duty Free Full time

About Us

We are a leading luxury retail and travel experience provider in the region, offering an unparalleled range of premium products and services.

Our team is dedicated to delivering exceptional customer service and creating memorable experiences for our guests.

About the Role

This exciting opportunity has arisen for a skilled and experienced Lounge Services Duty Supervisor to join our dynamic team in Singapore.

As a key member of our lounge operations team, you will be responsible for ensuring the smooth day-to-day operation of our lounges, providing exceptional customer service, and leading a high-performing team.

Your Key Responsibilities

  1. Liaise with airport ground services teams to ensure seamless passenger flow and efficient lounge operations.
  2. Collaborate with local airport authorities to stay up-to-date on policies, procedures, and safety updates.
  3. Develop and implement strategies to enhance customer satisfaction and loyalty.
  4. Solicit feedback from customers and employees to identify areas for improvement and implement changes.
  5. Maintain accurate records and reports on lounge performance and customer feedback.

Requirements

  • High school qualification with a minimum of 3 years' experience in a related field.
  • Proven leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • Able to work independently and as part of a team, with a strong focus on customer satisfaction and delivery.

What We Offer

  • A competitive salary of SGD $50,000 - $70,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical insurance, annual leave, and professional development opportunities.
  • The chance to work with a dynamic and innovative company that values employee growth and development.

How to Apply

If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.


  • Lounge Supervisor

    3 weeks ago


    Singapore A OPERATIONS PTE. LTD. Full time

    Lounge Manager Job Summary:The Lounge Manager is responsible for providing exceptional customer service by ensuring that the Lounge consistently meets and exceeds customer expectations. Main Responsibilities:• Manage the performance of the Lounge to deliver the highest quality and brand service standards.• Monitor guest supplies and amenities to maintain...

  • Lounge Manager

    4 weeks ago


    Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

    Roles & Responsibilities1. Job PurposeThe Lounge Manager is responsible for providing complete customer satisfaction by ensuring that the Lounge provides all necessary services and anticipating, and meeting guests’ needs and requests.2. Principal Accountabilities2.1 Manage the performance of the Lounge focusing on delivering the highest quality and brand...


  • Singapore Singapore Airlines Full time

    Job DescriptionThe ideal candidate will join our Airport Operations Department, Customer Services & Operations Division, and be responsible for overseeing the daily operations of our lounges at Changi Airport. Key objectives include delivering exceptional service to our passengers in a consistent and effective manner.Main Responsibilities:Lead and manage a...

  • Lounge Manager

    2 months ago


    Singapore SHAW SERVICES (PTE) LIMITED. Full time

    Roles & ResponsibilitiesLounge ManagerFor cinema lounge at nex premiere theatre (Serangoon Central)Roles And Responsibilities: Managing overall daily operations of the Cinema Lounge. Staff training and development. Ensure statutory compliance of all rules and regulations Ensure excellent customer service standards.Requirements: At least 3 years of...

  • Lounge manager

    2 days ago


    Singapore SHAW SERVICES Full time

    Lounge ManagerFor cinema lounge at nex premiere theatre (Serangoon Central)Roles And Responsibilities:Managing overall daily operations of the Cinema Lounge.Staff training and development.Ensure statutory compliance of all rules and regulationsEnsure excellent customer service standards.Requirements:At least 3 years of relevant experience in similar...


  • Singapore Shangri-La Full time

    We are seeking a highly skilled Restaurant Operations Manager to lead our Lobby Lounge team.Job SummaryThis is an excellent opportunity for an experienced hospitality professional to join Shangri-La and take on a key leadership role in the management of our lobby lounge operations.ResponsibilitiesOversee the daily operation, management, marketing, and...

  • Guest Service Officer

    7 months ago


    Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Descriptions Coordinating and attending to all guest service operations and information requests from guests Greet, receive and bid farewell to guests at the front reception counter. Collect payment from guests at the front reception counter before letting them enter the lounge. Assist customers with their internet access...


  • Singapore RUSH LOGISTICS & SERVICES PTE. LTD. Full time

    Roles & Responsibilities Provides ongoing collaborative hands-on leadership for all aspects of the lounge including team members, third party partnerships, client relationships, and ownership Full ownership of all guest requests, service failures, and remedies. Consistently deliver exceptional guest experiences to guests Maintains excellent relationships...


  • Singapore This Is An IT Support Group Full time

    About Usvoco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar...


  • Singapore Accor Full time

    Overview of the RoleWe are seeking an exceptional Executive Lounge Service Manager to join our team at Fairmont Singapore and Swissôtel The Stamford. As a key member of our Front Office department, you will be responsible for delivering unparalleled guest experiences in our luxurious Gold Lounge.Key Responsibilities Operational Management: Oversee daily...

  • Lounge Supervisor

    4 weeks ago


    Singapore THE FULLERTON BAY HOTEL Full time

    Roles & ResponsibilitiesJob scopes: Assist the Outlet Manager in the day to day running of the lounge within the overall policies and controls established by the Hotel. Ensure that the brand values and standards are delivered and profitability achieved. Assist to oversee all of the issues pertaining to the guests' dining experience, such as quality...

  • F&B Assistant Manager

    2 months ago


    Singapore SHANGRI-LA HOTEL LIMITED Full time

    Roles & ResponsibilitiesAt Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred...


  • Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time

    Roles & ResponsibilitiesJob Responsibilities Oversee the day-to-day operations of the Lounge/Restaurant. Collaborate closely with the culinary team to develop wine pairing suggestion for the Bar/Restaurant’s menus. Responsible for ordering, receiving and inventory of Wine/Sake/Whisky. Implement inventory control measures to minimise waste Regular...

  • Butler (Club Lounge)

    4 weeks ago


    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    Roles & ResponsibilitiesGuest Services Executive / Butler / Curator (Club Lounge)Job Responsibilities: Excels in delivering Legendary Quality Experience to all guests. Supports the food and beverage and rooms operations at the club lounge. Reviews arrivals and ensures preferences and needs are met. Meets, greets and escorts guests into their assigned...

  • Assistant manager

    3 days ago


    Singapore Hilton Worldwide, Inc. Full time

    Job Description - Assistant Manager - Lobby Lounge & The Terrace (HOT0 ARJF)Job Description Assistant Manager - Lobby Lounge & The Terrace(Job Number:HOT0 ARJF)Work LocationsWork Locations:Conrad Centennial SingaporeTwo Temasek BoulevardSingapore38982An Assistant Outlet Manager with Conrad Hotels and Resorts assist in managing the outlet by directing and...

  • Guest Service Officer

    2 months ago


    Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesGeneral Job DescriptionAre you passionate about providing exceptional guest experiences in a unique airport setting? Plaza Premium Lounge Group, a global leader in airport hospitality, is seeking dedicated individuals to join our team as Guest Service Officers at our Transit Hotel in Singapore Changi Airport. As a Guest Service...


  • Singapore Singapore Airlines Full time

    Job TitleSenior Culinary Leader for Inflight & Lounge ExperienceAbout the RoleWe are seeking an experienced and innovative Senior Culinary Leader to lead our Food & Beverage (F&B) team within the Customer Experience Division at Singapore Airlines.The successful candidate will be responsible for delivering high-standard F&B offerings through global curation,...

  • Lounge Housekeeping

    2 months ago


    Singapore RUSH LOGISTICS & SERVICES PTE. LTD. Full time

    Roles & Responsibilities· Meet and greet lounge passengers positively and politely.· Clean & maintain all assigned rooms, toilets, areas, according to the set standards.· Clean and maintain stations, pantries, trolley equipment and machines, in accordance to set standards.· Assist in lounge operations when required.· Display appropriate knowledge of...

  • Operations supervisor

    4 weeks ago


    Singapore RUSH LOGISTICS & SERVICES PTE. LTD. Full time

    Roles & Responsibilities Provide superior customer service to lounge guests to ensure that all service standards are of the highest level. Oversee day-to-day operations to deliver high level of service for lounge passengers consistently. Work closely with the lounge managers and duty managers, to ensure the smooth operation of the lounge. To lead,...

  • Lounge Service Crew

    2 months ago


    Singapore RUSH LOGISTICS & SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesMeet and greet lounge passengers positively and politely.• Clear plates and used cutlery from passengers’ tables, politely and promptly.• Ensure that the overall cleanliness of the lounge is well maintained.• Carry out daily housekeeping duties.• Promptly clean all tables, chairs, and sofas, after passengers have vacated the...