Airport Lounge General Manager

4 weeks ago


Singapore RUSH LOGISTICS & SERVICES PTE. LTD. Full time
Roles & Responsibilities

  • Provides ongoing collaborative hands-on leadership for all aspects of the lounge including team members, third party partnerships, client relationships, and ownership
  • Full ownership of all guest requests, service failures, and remedies. Consistently deliver exceptional guest experiences to guests
  • Maintains excellent relationships with guests and clients as well as other departments
  • Conducts HR functions including recruiting, hiring, progressive counseling and terminations.
  • Oversees scheduling, payroll, and team training
  • Motivate, coach, mentor and develop frontline (hourly) and management staff
  • Ensure full compliance to lounge operating controls, SOP’s, policies, training programs, including all required certifications, procedures, and service standards
  • A strong understanding of P&L statements and the ability to foresee potential budget variances and react with impactful strategies
  • Manage on-going profitability of the lounge, ensuring cost effectiveness and guest satisfaction targets are exceeded
  • Initiate and develop improvement actions plans and carry out costs savings
  • Achieve company and client financial targets and goals
  • Uphold and elevate high standards regarding health, safety, and cleanliness
  • Ensure lounge standards are met including compliance with company food and safety programs
  • Report and track maintenance issues within the lounge
  • Closely monitor lounge reports daily and make decisions accordingly. Prepare monthly reporting for ownership and other stakeholders
  • Ensure all decisions are made in the best interest of the lounge and partnerships.
  • Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees
  • Comply and ensure your team follows airport authority regulations
  • Other duties as assigned

Tell employers what skills you have

Leadership
Recruiting
Counseling
Customer Care
Team Training
Payroll
Compliance
Audits
Communication Skills
Customer Satisfaction
Scheduling
Service Excellence
Customer Service Experience

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