Lounge Operations Manager
1 day ago
The ideal candidate will join our Airport Operations Department, Customer Services & Operations Division, and be responsible for overseeing the daily operations of our lounges at Changi Airport. Key objectives include delivering exceptional service to our passengers in a consistent and effective manner.
Main Responsibilities:- Lead and manage a team of SQ Premium Service Supervisors (PSSs) and Senior/Passenger Relations Officers (S/PROs) to ensure seamless lounge operations.
- Manage vendors and service providers contracted to provide product and services to our lounges, including chairing monthly meetings on operational issues.
- Select and performance review the vendors' team to ensure high standards are maintained.
- Develop Standard Operating Procedures (SOPs) to optimize lounge efficiency.
- Formulate Business Continuity Planning (BCPs) to guarantee uninterrupted operations during crisis situations.
- Provide excellent customer experience in the lounge.
- Handle flight disruptions and support lounge operations.
- Participate in projects enhancing service delivery, IT infrastructure, and lounge development.
- Bachelor's degree in any discipline.
- Strong interest in operations and customer service.
- Effective vendor management and communication skills.
- Good team spirit to collaborate internally and across departments.
- Proficiency in MS Office.
- Ability to work rotating shift hours, including weekends and public holidays.
We offer a competitive salary of SGD 80,000 - 120,000 per annum, commensurate with experience.
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