Front office manager

2 weeks ago


Singapore MERCURE SINGAPORE BUGIS Full time

Job Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively, and be available to assist on duty in the hotel. Maintain presence in the lobby, setting an example to team members for guest service. Maintain leave plans, monitor and control the department. Coordinate with the Housekeeping department to ensure that cleaning is followed up and procedures are maintained. Prepare annual budget. Control and review expenses monthly. Ensure new join team members have all relevant information upon commencing employment and receive relevant training. Carry out annual appraisals with all team members and identify individual training needs per hotel guidelines. Work closely with the Revenue and Sales Department to maximize revenue, room inventory control and drive upsell. Co-ordinate with various departments to deliver a quality stay experience for guests. Train and develop the Front Office staff. Requirements Diploma/Degree in any discipline. Minimum 2 years of similar experience or 4 years as Assistant Front Office Manager in the hospitality industry. Knowledge of Opera-cloud system. Competent in MS Word & Excel applications. Strong leadership, organisational and decision-making skills. A positive and people-oriented person. Able to multi-task with detail-oriented communication. Good interpersonal and communication skills. #J-18808-Ljbffr


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