Senior / Front Office Manager

1 day ago


Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time
Roles & Responsibilities

Reporting to the GM, you will oversee the Front Office Department to ensure a smoot and efficient day-to-day operations :

Job Responsibilities

  • Ensure effective management of Front Office’s operations on a daily basis.
  • Handling guest inquiries, requests, and complaints promptly and professionally. Ensuring guest satisfaction and resolving any issues that may arise during their stay.
  • Overall responsibility for the department performance includes reservation control to ensure accuracy.
  • Assist with marketing initiatives to drive occupancy and revenue. Optimizing upselling techniques etc.
  • Work closely with other departments such as sales, housekeeping, maintenance and food & beverage to ensure seamless operations and exceptional guest experiences.
  • Provide ongoing training and development for the front office staff to enhance their skills and knowledge
  • Controls manpower planning for the departments
  • Any ad-hoc tasks that assigned by the management

Requirements

  • Minimum 5 years of relevant experience in the hotel
  • Strong leadership, interpersonal and communication skills
  • Customer-centric with passion for delivering exceptional levels of Guest service
  • Possesses a diploma or degree in hospitality management

We regret that only Singaporeans may apply


Tell employers what skills you have

Front Office
Upselling
Leadership
Manpower Planning
Housekeeping
Inventory
VIP
Hospitality Management
Opera
Communication Skills
Customer Satisfaction
Decision Making
Hotel Management
Financial Services
Hospitality

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