Senior Front Office Operations Manager
17 hours ago
The Duty Manager is a key role in ensuring the smooth delivery of exceptional services to our guests. This individual works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office, including night shift if applicable. Key responsibilities include meeting with other executives or managers to satisfy guest requests, handling VIP arrivals, and collaborating on the usage of function and catering space. The Duty Manager must also have a good working knowledge of the Property Management System to meet the demands of their work responsibilities.
Responsibilities:
You will:
• Supervise overall activities in the department.
• Supervise and delegate duties to supervisors and prepare work schedules for them.
• Develop weekly schedules, monitor team attendance, and manage the leave calendar.
• Supervise all sections and identify opportunities for service standard improvement.
• Plan and organize departmental training sessions for staff on courtesy, efficiency, and job knowledge.
• Maintain knowledge of resort policy and procedure changes and enforce them.
• Ensure good communication and cooperation between front office and other departments.
• Perform duties applicable to the night shift, including report checks and system maintenance.
• Control expenses of the front office department.
• Maintain a personalized service standard at the reception by training and motivating team members.
• Liaise closely with Housekeeping to ensure room availability and guest requirements are met.
• Participate in Sales Activity within the hotel, including referral of leads to the Sales office.
• Read reservation correspondence prior to guest arrival and update information in Opera accordingly.
• Conduct daily briefings and block special room requests prior to guest arrival.
• Welcome guests, allocate rooms, and coordinate with supervisors for follow-up.
The ideal candidate will possess leadership skills, a working knowledge of Property Management Systems, and excellent customer service skills.
Key skills required:
Front Office, Leadership, Property Management, Housekeeping, VIP, Property, Investigation, Attentive, Opera, Budgeting, Wellbeing, Human Resources, Customer Service, Hotel Management, Catering, Hospitality
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