Front Office Liaison
4 hours ago
Mass Power Services Pte. Ltd. is seeking a professional Front Office Liaison to join our team. In this role, you will be responsible for ensuring a superb customer service experience for our guests.
Key Responsibilities:
- Undertake front office duties, including meeting and greeting guests, and attending to their needs.
- Administer all routes of reservations to ensure accurate room bookings.
- Ensure room keys are distributed to guests assigned to the respective rooms.
- Familiarize yourself with the categories, position, capacity, and furnishing of every room on the premises.
- Build a good rapport with all guests and resolve any complaints/issues quickly.
- Responsible for accurate and efficient accounts and billing processes.
- Undertake general office duties, including correspondence, emails, filing, and switchboard.
- Furnish information regarding hotel layout, facilities, and local attractions.
- Handles all incoming and outgoing mails and messages for guests.
- Ensure the Reception Counter is manned at all times.
- Answers all incoming calls within 3 rings.
- Assist in keeping the Reception Counter area clean and tidy.
- Consult and report to Supervisor on unusual occurrences.
Requirements:
- GCE O level or Diploma with 2 years hotel front office working experience.
- Candidate must be able to perform shift works.
- Good customer service and communication skills.
- Working location at Orchard Area.
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