Frontline Liaison

3 weeks ago


Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

At UE PARK AVENUE INTERNATIONAL PTE. LTD., we are seeking a highly skilled Frontline Liaison to join our team. As a Frontline Liaison, you will be the first point of contact for our guests, delivering exceptional service and ensuring a positive impression of our hotel.

Responsibilities

  • Ensure seamless check-in and check-out processes, adhering to hotel procedures.
  • Provide a warm welcome to guests, registering them and issuing room keys while maintaining high standards.
  • Engage with guests, addressing their inquiries and concerns in a professional manner.
  • Handle cashiering duties with accuracy and efficiency.
  • Maintain the filing system and generate required reports.
  • Utilize the Opera system to manage guest reservations.
  • Offer information on hotel amenities, major attractions, and services.
  • Anticipate guest needs, building rapport and ensuring customer satisfaction.
  • Adhere to safety, security, and loss control policies in the front counter and back office areas.

Requirements

  • Excellent customer service skills with a people-oriented approach.
  • Strong communication skills, both written and verbal.
  • Proficiency in OPERA is an added advantage.
  • Able to work rotating shifts, public holidays, and weekends.
Tell employers what skills you have

service oriented
Teamwork
Interpersonal Skills
Policy
cashiering duties
Problem Solving
Communication Skills
filing system
Telephone Skills
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