Frontline Liaison
3 weeks ago
At UE PARK AVENUE INTERNATIONAL PTE. LTD., we are seeking a highly skilled Frontline Liaison to join our team. As a Frontline Liaison, you will be the first point of contact for our guests, delivering exceptional service and ensuring a positive impression of our hotel.
Responsibilities
- Ensure seamless check-in and check-out processes, adhering to hotel procedures.
- Provide a warm welcome to guests, registering them and issuing room keys while maintaining high standards.
- Engage with guests, addressing their inquiries and concerns in a professional manner.
- Handle cashiering duties with accuracy and efficiency.
- Maintain the filing system and generate required reports.
- Utilize the Opera system to manage guest reservations.
- Offer information on hotel amenities, major attractions, and services.
- Anticipate guest needs, building rapport and ensuring customer satisfaction.
- Adhere to safety, security, and loss control policies in the front counter and back office areas.
Requirements
- Excellent customer service skills with a people-oriented approach.
- Strong communication skills, both written and verbal.
- Proficiency in OPERA is an added advantage.
- Able to work rotating shifts, public holidays, and weekends.
service oriented
Teamwork
Interpersonal Skills
Policy
cashiering duties
Problem Solving
Communication Skills
filing system
Telephone Skills
Back Office
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