Business Lead Supervisor

3 weeks ago


Singapore Helping Hand, The Full time
Roles & Responsibilities

We are looking out for a dynamic and dedicated candidate to join our Moving Services team as a Business Lead Supervisor. This is where you’ll play a key role in team leadership, operational excellence, and customer relationship management.


Key Responsibilities:


  1. Team Leadership: Supervise, mentor, and provide guidance to a team of supervisors, fostering a collaborative and productive work environment.
  2. Operational Oversight: Assist the Business Manager in overseeing daily operations, ensuring compliance with company procedures and standards.
  3. Customer Relationship Management: Engage with customers by addressing inquiries, resolving issues, and assisting with the issuance of invoices.
  4. Communication Facilitation: Act as a liaison between management, supervisors, and frontline staff to ensure smooth and effective communication.
  5. Problem-Solving: Help resolve conflicts and operational issues by identifying and implementing effective solutions.
  6. Training & Development: Coordinate training programs to enhance the skills and knowledge of supervisors and team members.
  7. Reporting & Analytics: Support the Business Manager in analyzing sales and operational data, offering insights to optimize processes and improve fulfilment rates.
  8. Ad-Hoc Support:Assist the Business Manager with other duties and projects as needed.


Qualifications:

  1. Valid Class 3 Driving License or Higher.
  2. 3-5 Years of Supervisory Experience: Proven ability to manage teams effectively.
  3. Strong Communication & Interpersonal Skills: Ability to interact professionally with both internal teams and customers.
  4. Adaptability: Comfortable working in a fast-paced, ever-changing environment.
  5. Logistics Experience (Preferred but Not Required): Experience in the logistics or moving industry is a plus.
  6. Proficiency in Microsoft Office (Word & Excel).

Tell employers what skills you have

Microsoft Office
Operational Excellence
Analytical Skills
Interpersonal Skills
Problem Solving
Customer Relationship Management
Procurement
Adaptability
Project Management
Team Leadership
Driving License
Transportation
Communication Skills
Team Player
Customer Service
Project Delivery
People Management

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