IT Support Specialist

1 week ago


Singapore CYBERARK SOFTWARE (SINGAPORE) PTE. LTD. Full time
CyberArk Job Description:

CyberArk (NASDAQ: CYBR) is a global leader in Identity Security, centered on privileged access management. The company provides a comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads, and throughout the DevOps lifecycle. CyberArk is trusted by the world's leading organizations to secure their most critical assets.

Job Role:
IT Technician and Support Specialist

In this role, you will manage the end-to-end IT support for the APJ region, providing frontline user support for desktop and laptop computers, applications, mobile devices, and related technology. Your responsibilities will include responding to inquiries, completing end-user asset management, setting up local and remote new hires, building user accounts, email accounts, and all related system access and roles, and imaging and deploying computers and supporting systems.

Key Responsibilities:
  • Monitoring, maintaining, and troubleshooting computer systems and networks problems
  • Handling support tickets within the required SLA and IT service measures and with a high customer satisfaction
  • Installing and setting up laptops, printers, phones, operating systems, and applications (and other necessary equipment)
  • Imaging computers according to specification using SCCM/JAMF/MDM
  • Active directory maintenance
  • Office 365 and corporate software related support
  • Supporting the roll-out of new applications and hardware
  • Repairing and supporting equipment as necessary
  • Acting as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures
  • Performing ad hoc tasks and projects as needed

Requirements:
  • 5 - 8 years prior experience in a helpdesk support role with a strong troubleshooting and problem-solving mindset
  • Strong knowledge of Microsoft Windows operating system, Microsoft Office products, Mac operating system, and Mac management
  • Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote control support tools
  • Confident in managing relationships with APJ stakeholders across levels and vendors
  • Proven operator in processing support requests across APJ amongst other priorities
  • Team player mentality in a regional and global team
  • Ability to work independently in a fast-paced environment
  • Ability to work in flexible hours within a global team


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