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IT Technician and Support Specialist
2 months ago
Please submit your application to Job Posting | CyberArk
About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.
Job Description
CyberArk is seeking for an IT Technician and Support Specialist to join the IT service and Support Team in Singapore. In this role, you will manage the end-to-end IT support for the APJ region, providing frontline user support for desktop and laptop computers, applications, mobile devices, and related technology. You will also respond to inquiries, complete end-user asset management, set up local and remote new hires, build user accounts, email accounts, and all related system access and roles, and image and deploy computers and supporting systems.
A successful candidate will be someone who has demonstrated ability to work in a fast paced environment independently as a strong communicator with great customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.
Responsibilities:
- Monitoring, maintaining, troubleshooting computer systems and networks problems
- Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
- Install and set up laptops, printers, phones, operating systems and applications (and other necessary equipment)
- Image computers according to specification using SCCM/JAMF/MDM
- Active directory maintenance
- Office 365 and corporate software related support
- Supporting the roll-out of new applications and hardware
- Repair and support equipment as necessary
- Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
- Ad hoc tasks and projects as needed
Qualifications
- 5 - 8 years prior experience in a helpdesk support role with strong troubleshooting and problem solving mindset
- Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system and Mac management
- Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote control support tools
- Confident in managing relationships with APJ stakeholders across levels and vendors
- Proven operator in processing support requests across APJ amongst other priorities
- Team player mentality in a regional & global team
- Ability to work independently in a fast paced environment
- Can work in flexible hours within a global team
Tell employers what skills you have
Customer Service Skills
Asset Management
Troubleshooting
Microsoft Office
Hardware
Ability To Work Independently
Active Directory
Problem Solving
Administration
Ticketing Systems
Operating Systems
Microsoft Windows
Customer Satisfaction
Team Player
Technical Support
