This is an IT support group | Customer Support Specialist

2 days ago


Singapore This is an IT support group Full time

Our client is from the Aviation Industry. They are looking for a Customer Support Specialist to assist their team for the next phase of their business. They are located in the East - easily accessible.
Job Responsibilities:
Review and process customer purchase orders using ERP (Cardex) and manage portal entries
Research and resolve order issues, prioritizing based on urgency and ship dates
Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
Monitor open orders and expedite high-priority or complex shipments
Coordinate critical shipments to meet deadlines through cross-functional teamwork
Handle customer claims, returns, and credit/rebill processes
Support Accounts Receivable in resolving payment-related issues
Track part usage/demand for existing contracts and collaborate on pipeline management
Analyze root causes of order issues and recommend corrective actions
Maintain accurate records and reports for order and customer issue resolution
Assist in continuous process improvement efforts within the team
Perform other duties as assigned to support business operations
Job Requirements:
2-4 years of experience in Program Management, Customer Support, or warehouse operations
Proficient in MS Office (Excel, Word, PowerPoint)
We regret that only shortlisted candidates will be notified.
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