Customer experience executive
2 months ago
This role will report to the Customer Service Team Leader. As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will assist the Customer Service Team Leader in managing day-to-day operations of the contact center, providing insights, advice, and approvals to technical cases escalated by our customer service officers, and taking over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.Job Descriptions: Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line. As the 2nd level support, review escalated cases and provide advice to frontline agents. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction. Identify emerging issues with products and provide insights to Team Leader early through data collection and an 'eye for details.' Audit works submitted by agents to ensure data integrity and accuracy. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes. Minimum Requirements: Diploma from a recognised institution. Fluent, professional English; ability to speak another local language (Tamil, Malay, Chinese) will be favourable. Previous experience working in a contact center (technical support and e-commerce will be an advantage). Basic understanding of consumer electronics and smart appliances such as monitors, smart TVs, etc. Strong interest in consumer electronics and technology. Think big - make decisions based on risk assessment and proper judgement. Be a self-starter and always seek to improve yourself - dare to step outside of your comfort zone. Data driven - you will be required to generate data, structure them and provide insights. Benefits: Annual outpatient benefit (Includes dental and optical benefits). Birthday leave. Health insurance. Performance bonus. Annual increment. Free flow snacks and Bubble Tea Friday #J-18808-Ljbffr
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Executive, customer service
1 month ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer experiance executive
4 weeks ago
Singapore Thomson Medical Pte Ltd Full timeExecutive/ Senior Executive, Customer Experience is responsible for anchoring the feedback managementsystem from all channels (e PEQ, Vo C, Mailbox, social media etc). He/She will also need to ensure accuracy ofdata collected and provide study and analysis of the data. He/She will be handling the administrative andlogistics duties of customer survey/ focus...
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Customer Experience Executive
2 days ago
Singapore WORLD MODE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesFounded by a team of Doctors frustrated with the current state of Men's Healthcare, The company is dedicated to providing personalized, discreet, and holistic men's health solutions.Role DescriptionThis is a full-time on-site role for a Customer Experience Executive in Singapore. The Customer Experience Executive will be responsible...
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Customer Experience Executive
2 days ago
Singapore WORLD MODE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesFounded by a team of Doctors frustrated with the current state of Men's Healthcare, The company is dedicated to providing personalized, discreet, and holistic men's health solutions.Role DescriptionThis is a full-time on-site role for a Customer Experience Executive in Singapore. The Customer Experience Executive will be responsible...
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Customer Experience Executive
2 months ago
Singapore Aureus Group Pte Ltd Full timeCompany: Aureus Group Pte. Ltd Position: Customer Experience Executive Location: Singapore Monthly Compensation: $3,000 monthly Company Description Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative...
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Customer Experience Executive
2 days ago
Singapore CORE COLLECTIVE PTE. LTD. Full timeRoles & ResponsibilitiesThe Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.About Core Collective:Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and...
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Customer Experience Executive
4 months ago
Singapore CORE COLLECTIVE PTE. LTD. Full timeRoles & ResponsibilitiesThe Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.About Core Collective:Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and...
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Customer Experience Executive
2 months ago
Singapore Aureus Group Pte Ltd Full timeCompany: Aureus GroupPte. Ltd Position: Customer ExperienceExecutive Location:Singapore Monthly Compensation: $3,000monthly CompanyDescription Founded inSeptember 2013, the Aureus Group has revolutionised music educationin Singapore. As the fastest-growing music school chain, itsinnovative business model and dedication to transformative...
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Customer Experience Executive
6 days ago
Singapore Aureus Group Pte Ltd Full timeCompany: Aureus GroupPte. Ltd Position: Customer ExperienceExecutive Location:Singapore Monthly Compensation: $3,000monthly CompanyDescription Founded inSeptember 2013, the Aureus Group has revolutionised music educationin Singapore. As the fastest-growing music school chain, itsinnovative business model and dedication to transformative...
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Senior Executive, Customer Experience
7 hours ago
Singapore Sime Darby Services Pte Ltd Full timeSenior Executive, Customer Experience Senior Executive, Customer Experience Apply locations Singapore | Central Singapore | 1 Ubi Road 4 (SG01)Time type: Full time Posted on: Posted 2 Days Ago Job requisition ID: JR113323Company: Sime Darby Services Pte Ltd Responsibilities Customer Relationship Management Develop and maintain long-term relationships with...
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Customer experience and operations executive
2 months ago
Singapore Prism+ Full timeWe are seeking a highly motivated and energetic Customer Experience and Operations Executive to join our fast-growing startup. The successful candidate will be responsible for making outbound calls to customers to check on their experience, navigating systems and making reports, and receiving and resolving more complicated cases that are escalated from...
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Senior Customer Experience Executive
2 days ago
Singapore YUE HWA CHINESE PRODUCTS PTE LTD Full timeRoles & ResponsibilitiesRole OverviewYue Hwa Chinese Products is seeking a dynamic and customer-focused experienced Senior Customer Experience Executive to join our team in Singapore. This full-time, on-site position plays a pivotal role in delivering exceptional customer service and enhancing customer satisfaction. You will be the main point of contact for...
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Senior Customer Experience Executive
2 days ago
Singapore YUE HWA CHINESE PRODUCTS PTE LTD Full timeRoles & ResponsibilitiesRole OverviewYue Hwa Chinese Products is seeking a dynamic and customer-focused experienced Senior Customer Experience Executive to join our team in Singapore. This full-time, on-site position plays a pivotal role in delivering exceptional customer service and enhancing customer satisfaction. You will be the main point of contact for...
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Customer Experience Executive
1 month ago
Singapore GETGO TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesGetGo is Singapore’s largest and fastest-growing carsharing platform that enables everyone with the freedom to drive without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.An exciting role within our Customer and Service...
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Singapore User Experience Researchers Pte Ltd Full timeUse the business process requirements to drive the detailed design and implementation of application and technical architecture components. Configure, build and test the application or technical architecture components. Work with other developers, designers, and architects to make sure that the configuration and custom components meet application...
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Digital Experience Designer
1 month ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeWe are seeking a skilled Digital Experience Designer to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.As a UX/UI Design Expert, you will be responsible for collaborating with our design and development teams to create innovative solutions that enhance our product's direction, visuals, and user experience.This role requires a strong understanding of...
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Customer experience executive
2 months ago
Singapore Phillip Securities Pte Ltd Full timeJob Responsibilities Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters. Communicate directly with clients and encourage trusting relationships. Perform product sales referral and participate in projects to improve workflow process and customer service experience. Develop effective...
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Customer Experience Executive
4 weeks ago
Singapore AUREUS (BUKIT PANJANG PLAZA) PTE. LTD. Full timeRoles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has...
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Customer Experience Executive
1 month ago
Singapore AUREUS (NP) PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and...
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Customer Experience Executive
1 month ago
Singapore AUREUS (CENTURY SQUARE) PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and...