Customer Experience Executive

3 days ago


Singapore PRISM+ Full time

This role will report to the Customer Service Team Leader.
As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will assist the Customer Service Team Leader in managing day-to-day operations of the contact center, providing insights, advice, and approvals to technical cases escalated by our customer service officers, and taking over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.
Job Descriptions:
Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line.
As the 2nd level support, review escalated cases and provide advice to frontline agents.
Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction.
Identify emerging issues with products and provide insights to Team Leader early through data collection and an 'eye for details.'
Audit works submitted by agents to ensure data integrity and accuracy.
Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes.
Minimum Requirements:
Diploma from a recognised institution.
Fluent, professional English; ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
Previous experience working in a contact center (technical support and e-commerce will be an advantage).
Basic understanding of consumer electronics and smart appliances such as monitors, smart TVs, etc.
Strong interest in consumer electronics and technology.
Think big - make decisions based on risk assessment and proper judgement.
Be a self-starter and always seek to improve yourself - dare to step outside of your comfort zone.
Data driven - you will be required to generate data, structure them and provide insights.
Benefits:
Annual outpatient benefit (Includes dental and optical benefits).
Birthday leave.
Health insurance.
Performance bonus.
Annual increment.
Free flow snacks and Bubble Tea Friday
#J-18808-Ljbffr



  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore BTI Executive Search Full time

    Company OverviewBTI Executive Search is a leading executive search firm specializing in the retail industry. Our team of experts helps luxury brands find top talent to drive their business forward.Salary InformationThe salary for this position is competitive and based on experience.Job DescriptionWe are seeking a highly motivated Retail Training and...


  • Singapore KIZTOPIA SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesKiztopia is a successful start-up and the biggest indoor children playground in Singapore We are seeking a passionate and customer-centric Customer Experience Executive to join our team in Singapore. As the Customer Experience Executive, you will play a key role in ensuring exceptional customer satisfaction and loyalty by delivering a...


  • Singapore KIZTOPIA SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesKiztopia is a successful start-up and the biggest indoor children playground in Singapore We are seeking a passionate and customer-centric Customer Experience Executive to join our team in Singapore. As the Customer Experience Executive, you will play a key role in ensuring exceptional customer satisfaction and loyalty by delivering a...


  • Singapore THE FROSTED CHICK Full time

    Roles & ResponsibilitiesMaintain smooth front facing operations.Work well under pressure.Takes initiative.Arrange logistics for deliveries and ensuring orders are sent out on time.Align customer expectations with operational realities and drive sales through website, whatsapp, email and other channels.Schedule, execute and engage with customers and following...


  • Singapore ENIGME PTE. LTD. Full time

    Roles & ResponsibilitiesENIGME PTE. LTD. is seeking a proactive and customer-focused Customer Experience Executive to enhance client interactions and ensure a seamless customer journey. The ideal candidate will be responsible for managing customer inquiries, improving service processes, and maintaining high levels of client satisfaction. This role requires...


  • Singapore ENIGME PTE. LTD. Full time

    Roles & ResponsibilitiesENIGME PTE. LTD. is seeking a proactive and customer-focused Customer Experience Executive to enhance client interactions and ensure a seamless customer journey. The ideal candidate will be responsible for managing customer inquiries, improving service processes, and maintaining high levels of client satisfaction. This role requires...


  • Singapore Customer Labs Full time

    About Customer LabsWe are a dynamic team committed to delivering exceptional customer experiences in a fast-paced retail environment.Job SummaryThis senior role is responsible for overseeing the smooth operation of our customer service counters, managing a team of officers, and ensuring excellent service delivery.Main ResponsibilitiesConduct daily briefings...


  • Singapore Triton AI Pte Ltd Full time

    Company OverviewTriton AI Pte Ltd is a leading provider of innovative solutions, and we are currently seeking a talented individual to join our team as a Senior Executive, Customer Experience.Key ResponsibilitiesThe successful candidate will be responsible for building and maintaining long-term relationships with leasing clients, serving as the primary point...

  • Executive Assistant

    2 days ago


    Singapore This Is An IT Support Group Full time

    This Is An IT Support Group is seeking an Executive Assistant - Customer Experience to manage customer service coordination and order fulfillment for various businesses within the local Singapore market.Key Responsibilities:Manage order processing for local customers.Collaborate with 3PL warehouse to ensure timely delivery and meet customer...


  • Singapore Yue Hwa Chinese Products (Singapore) Full time

    Get AI-powered advice on this job and more exclusive features. Established in 1959 in Hong Kong, Yue Hwa Chinese Products has a rich 65-year history and stands as Singapore's only major department store specializing in a wide array of Chinese goods. Conveniently located near Chinatown MRT station, the store combines modern techniques with its historic...

  • Executive Assistant

    3 days ago


    Singapore Space Executive Full time

    Executive assistant : Budget up to SGD 6000 (wfo)My client is a well established private equity firm. The ideal candidate will provide top-level assistance for high level executives. They should be well-organized and be comfortable scheduling meetings and responding to emails on the executive's behalf. Lastly, this individual should be able to draft...

  • Customer Experience

    1 week ago


    Singapore IMPRESSIONS SCHOOLHOUSE PTE. LTD. Full time

    Roles & ResponsibilitiesFull-Time / Part-TimeJoin our dynamic team at Impressions Kids Club, where we bring joy and creativity to children and familiesWe're looking for an enthusiastic Customer Experience & Operations Associate to create an exceptional customer journey and ensure smooth daily operations at our club.Key Responsibilities:•Provide warm and...


  • Singapore Yue Hwa Chinese Products Full time

    Established in 1959 in Hong Kong, Yue Hwa Chinese Products has a rich 65-year history and stands as Singapore's only major department store specializing in a wide array of Chinese goods. Conveniently located near Chinatown MRT station, the store combines modern techniques with its historic architectural charm, reflecting Yue Hwa’s cultural and...


  • Singapore LUXURY VENTURES PTE. LTD. Full time

    Roles & ResponsibilitiesPosition SummaryProvides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor. Drives result by developing and executing short term action plans and long-term strategies. Leads brand initiatives to create an excellent Associate and customer experience while meeting and...


  • Singapore Yue Hwa Chinese Products Full time

    Job OverviewWe are seeking a seasoned Senior Customer Experience Executive to join our team in Singapore. This full-time, on-site position plays a pivotal role in delivering exceptional customer service and enhancing customer satisfaction.The successful candidate will be the main point of contact for addressing feedback, resolving issues, and ensuring a...


  • Singapore Apple Inc. Full time

    Global Retail Project Lead - Today at AppleAs a Global Retail Project Lead at Today at Apple, you'll be responsible for driving innovative solutions and strategies that enhance the customer experience.This role involves close collaboration with Global Retail Support partners to bring the Today at Apple experience to life in APAC stores.The successful...


  • Singapore The Paper Bunny Full time

    The Paper Bunny is seeking a Customer Experience Manager to develop and execute strategies that deepen engagement with our customers, key opinion leaders, and brand partners.This role will focus on growing brand loyalty and strong brand recall by developing customer engagement initiatives, brand-led events, and activations at the store.Key ObjectivesDevelop...


  • Singapore AUREUS (SERANGOON) PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore's leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has...


  • Singapore AUREUS (CENTURY SQUARE) PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore's leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and...