Customer Experience Executive

4 weeks ago


Singapore ENIGME PTE. LTD. Full time
Roles & Responsibilities

ENIGME PTE. LTD. is seeking a proactive and customer-focused Customer Experience Executive to enhance client interactions and ensure a seamless customer journey. The ideal candidate will be responsible for managing customer inquiries, improving service processes, and maintaining high levels of client satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Serve as the primary point of contact for customer inquiries, resolving issues in a timely and professional manner.
  • Ensure an exceptional customer experience by actively listening, understanding client needs, and providing tailored solutions.
  • Collaborate with internal teams to improve service delivery, address customer feedback, and refine operational workflows.
  • Manage customer communication across multiple channels, including email, phone, and live chat.
  • Develop and implement customer engagement initiatives to enhance satisfaction and retention.
  • Monitor customer satisfaction metrics and generate reports on key performance indicators.
  • Assist in creating customer service documentation, FAQs, and training materials to improve service efficiency.
  • Stay updated on company products, services, and industry trends to provide accurate information to customers.
  • Identify areas for service improvements and recommend process enhancements to leadership.
  • Support the sales and marketing teams by gathering customer insights and feedback to improve product offerings.

Tell employers what skills you have

Account Management
Leadership
Customer Experience
Interpersonal Skills
Customer Loyalty
Customer Engagement
Channel
Sales Process
Customerfocused
Communication Skills
Customer Satisfaction
Customer Service
Customer Communication
Service Delivery
Hospitality
Customer Service Experience

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